[Resolved] Barclays Credit Card — Misleading customer service & poor service from Barclays | |
Dear Sir, I am a holder of Barclays Prermier League card (Card no. 4XXXXXXXXXXX8870). My first statement got generated on 7th June'2008.In the second statement generated on 8th July'2008 i noticed a component of Debit Interest of Rs 129.21(Plus service tax of Rs 15.97 on it). When i called Barclays customer care & enquired about it the customer service representative (a Lady) after checking her system told me that this is a "System error" & she apoligised & told me that this will be reversed in the next statement. On 11/08/08 i recieved an SMS on my mobile that statement has been generated for this month & amount due is Rs 11313.7. I was surprised as i expected the amount to be lesser. On enquiring the customer service representative told me that due to not depositing complete payment on due date they have levied some Debit interest to me. I told him that the same was levied to me in earlier statement also & your representive had confirmed that it will be rolled back. Moreover, i use other bank credit cards (including ICICI) also & pay minimum amount due before due date & remaing amount before statement generation date & No interest is levied to me by other banks. He said that its not possible to roll back & the lady had mistakenly told me that. Moreover its 25th August today & i have not recieved any statement for the month & my payment due date should be on 28th August. Pls. let me know whether this kind of service from Barclays is justified. I request you to reverese the charges wrongly levied in earlier statements & get your Phone customer service in place so that they do not misguide the customers by giving false statements. Thanks & Regards. Sapandeep kapoor. Chandigarh-160036 India. Ph:- [protected] Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 3 Comments | |
Comments
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
69%
Complaints
704
Pending
0
Resolved
485
View all 704 Barclays reviews & complaints
View all Barclays contact information
Barclays Credit Card — You need to know the correct name of your customer, misleading in payment
Card no.: [protected]To
The VP,
Barclays Bank PLC Ltd.,
Dear Sir,
Knowing & using the correct name of the customer, Its a your primary respect given to your customer.
The name on my card is G SRAVANTHI. My name is SRAVANTHI. Every month my satement is given in a wrong name as " S RAVANTHI GRIDDALURU", and your executives from collection dept. uses "RAVANTHI". Its just an insult. When i say to correct that they say to call customer service & its not their job. Is this the answer to give a customer. You are insulting firstly and you do not correct it. wow! wat a stupid response to give it. If i were in that place i would have connected the customer directly to the so called customer service dept., ans then talked about the payment.
Second thing is how many will call for the same matter & for the same purpose. How many times we have to reply for the same story. When ever you call me i have to listen a wrong mane. Any normal human will become wild and you can not blame them for that.
Third is when you say that you are sending some to get your payment by cash because i forgot to put a cheque, you must send orelse not. I would have dropped cheque immediately afte a remainder call. why should you say something which you do not & can not follow?
just don't neglect it. you will be in grave danger oneday.
If you think you are well established you are totally wrong. Mind you. I will immediately close your card. I have decided it.
Shame on you if can't even think these small things.