Mobikwik.com — recharge failed but amount debited

I tried to recharge my number [protected] by Rs.50 on mobikwik.com. The amount of Rs.51 was deducted from my mobikwik account but I didn't receive the recharge or any confirmation sms. I complaint to their customer support almost thrice with ticket no. 19344 & 19785, but I didn't receive any response from them. I think this site is a fraud. They are all cheaters. I warn my dear friends here to stay away from such web sites. I tried to recharge my number [protected] by Rs.50 on mobikwik.com. The amount of Rs.51 was deducted from my mobikwik account but I didn't receive the recharge or any confirmation sms. I complaint to their customer support almost thrice with ticket no. 19344 & 19785, but I didn't receive any response from them. I think this site is a fraud. They are all cheaters. I warn my dear friends here to stay away from such web sites.