[Resolved]  Mobikwik — Complain regarding not to clearing my dues and waiver off my dues

My Name is ashish kumar. I using mobikwik from last 1 year and clear all my dues on time. But in this month i was not able to pay on time so they charge me apprx 1400 rupees penalty. But i pay full amount as given by mobikwik executive they told me pay only 9366 rupee and rest amount will waive off. I pay 9400 on 25 november 2023 and call them for weiver off. They are not clearing my dues and i call sms them but they blocked me. My penalty is increasing and affecting my cibil score.