[Resolved]  Mother Dairy / Toned Milk — CASE OF WRONG MRP ON MILK PACKETS

Respected Madam/Sir,

This is bring to your notice that I Mrs. Nidhi Gaur Residing in 1-A- 1902, WHISPERING PALMS, LOKHANDWALA, KANDIWALI (E), MUMBAI-400101, want to file a complaint against Mother Dairy & my local shopkeeper.

Being a genuine customer of India , I would like to draw your attention towards some issue’s faced by the regular customer’s. :-

On 23rd Nov’07 I had purchased 1 ltr of tonned milk from my local grocery shop. As per the MRP I supposed to pay RS. 18/- to my shopkeeper but he asked me to pay Rs. 22/- instead of Rs. 18/- while saying that the price of the milk has increased from RS. 18/- To Rs. 22/- since from 5TH of Nov’07 and as per his knowledge the same news has been published by the company in the newspapers.

Now my point is that :-
•If there is any price hike then why the company is circulating the old packaging in the market with the old printed MRP on it?
•Why Mother dairy is using the old packaging to delivers its product?
•How did a customer know the exact price of the Milk?
•Why company has not taken any pain to guide the customers or generate awareness for the same?
•Why the customer pay extra Rs 4/- which is not showing on the MRP?
•Why the customer has been cheated by the dealers or by the Mother dairy due to their own negligence?

As of now I have paid the said amount to my grocery boy but I would like to compliant about this issue, so that in future no one can be cheated by these people. And I would also request you to take stringent action against my local shopkeeper who is manipulating the price & doubling his money.

The address of my Shopkeeper is are as follow:
SUNDARM SUPER MKT
LOKANDWALA TOWNSHIP, KANDIWALI (E), MUMBAI,
LANDMARK : WHISPERING PALMS SHOPING CENTER.

PS: I had also made the same complaint to our local BMC DEPT ( kandiwali- west) with the original bill generated by the grocery owner. The complaint # is 750 for your reference. I hope I will hear from you soon.

Thanking You.

Yours faithfully

Nidhi Gaur
[protected] / 28850040