[Resolved] Mts — Mobile number portability

Deepak Soni

from Delhi, Delhi

Address:

Jodhpur, Rajasthan

Sir,
I have UIM card of MTS. I have to Port my mobile number to another network. For this i have tried to send a porting message from my mobile number. It says 'Invalid Destination Address'. I contacted MTS customer care, on 10-Aug, one said We have made a complaint for your problem you have to wait till 14th-Aug, and i did so. I contacted again customer care on 14th-Aug, one said it will be resolved today. Now i got a message on 14-aug, that your complaint has been resolved,now you can send message on 1900. I tried it to send the porting message on 1900, The same problem found i.e. Invalid Destination Address. I called customer care, told the problem, one said it will be resolved till mid-night. Now on the next day i tried this again to message. I was again failed. Again customer care gave me a new complaint number,and to wait till one day. I did so.
This procedure is running till now, for calling to customer care, and getting failure of sending message on 1900. All of the customer care says first 'Why do you want to port' and then says to wait till 3 hours/till 12PM/till 12AM/till next day/we will call you back/ we really sorry and will solve your problem first and so on............
How can i port my number under another network provider.
I don't want again to go to this company service.
Thanks,
Deepak soni

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Jun 10, 2019

Complaint marked as Resolved

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Comments

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MTS / Sistema Shyam TeleServices [SSTL] Customer Care

from Mumbai, Maharashtra

Verified Support

Hi Deepak Soni,
We regret the inconvenience caused. Please specify your Contact number so that we can contact you to resolve your issue.
Regards
MTS Customer Service India

MTS / Sistema Shyam TeleServices [SSTL] Customer Care

from Mumbai, Maharashtra

Verified Support

Hi Deepak Soni,
We value your concern. To assist you effectively, we would need your Contact number to discuss the concern and provide a resolution.
Regards
MTS Customer Service India

san_dipsj16

from Jalgaon, Maharashtra

I have mts no. I want to port my no. To another network. So I have tried For send port message but not received any response message. So I have call to customer care they told me wait for 2 days our executive will call uyou but not yet any call received .

Regards
Sandeep jadhav
[protected]

Navyashree24

from Bengaluru, Karnataka

Hi, i'm fed up with the mts ppl's response... firstly i sent the port message in febraury, i dint get my porting id. i keep on calling to customer care always same reply wait for 24 hrs... and then again after 1 and half month i sent the porting id again in mid of march finally after scolding so much got my porting id... but they used cal daily and harass me to stay in their network so they'l credit 0 rs currency.. i said no.. bt stil they cancelled my porting id.. and after tat i kept on calling on them same answer i got.. then again in april i sent again the port message.. bt stil same wait for 24 hrs readymade answers.. their supervisor NAHIM mislead me lyk tis.. and also after so many calls, finally they said tat port message can be sent once in 3 months.. please do the needful and send the port message as soon as posible ([protected])