[Resolved] Mufti Jeans — shirt | |
sir,i purchase a shirt from sachdeva nx in batala (punjab )of your company of cost Rs1300(apprx.),but after one wash the colour of the shirt get split out and fainted,i want replacement fotr this but i dont have bill,so kindly help me ....i m a regular customer o[censored]r company. thank u Was this information helpful? | |
Complaint marked as Resolved
Mufti / Credo Brands Marketing customer support has been notified about the posted complaint. Verified Support Sep 02, 2014 Mufti / Credo Brands Marketing Customer Care's response Dear Vishal,
First of all we apologize for the inconvenienced cause to you and we thank you for bringing this to our attention.
It is a rare instance when "MUFTI" product are found defective and we at "TEAM MUFTI" do not tolerate unsatisfactory customer service.
We "TEAM MUFTI" were unaware of your complaint for so long but we assure now we'll look into your defect matter immediately andfor which we reuire your contact details so that our representative can get in touch with you who would guide you through the exchange policy.
You can even approach us at [protected]@mufti.in or contact us at toll free number[protected] and at our land line number +[protected].
If you have any questions or concern, do not hesitate to let help desk know about it and we look forward to hearing from you to assist you with you better.
Thanks and regards,
"TEAM MUFTI"
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 4 Comments | |
Comments
I had purchased a new brand half-shirt of mufti from Ahuja Clothiers in Faridabad. My wife had bought it near 12th March 2011 on the occasion of our marriage anniversary. After one wash, the colour of the shirt has been overlapped between the two colours.
Therefore, I complained about it to Ahuja Clothiers, Faridabad. They told me that they will send this piece for testing in Mumbai. It will take 1 week to get the matter resolved. First, they kept it for one week in their NIT office as their owner was out of town. After doing several calls to Ahuja Clothiers, owner did a call to us and told us that they have dispatched the shirt to Mumbai. He told us that he will reply to us after 2-3 days, but he didn’t turn up. When I enquired about my complaint with Ahuja Clothiers after 25 days, they told me to pick up new shirt from them. The very next day, they called me and told me that my shirt will not get replacement as I don’t have bill. I told this at the very start of my complaint that I don’t have bill as I did not know that shirt will be defected. When I told them that I can let them know the expected date of taking the shirt, which was near to 12th March 2011. They had another excuse that it is more than 6 months old, therefore, they can’t replace it. They also said that I had taken it in sale, which was not the case. I took the brand new shirt @1550. Ridiculous.
What the hell is this? Instead of replacing the shirt, they are having multiple excuses. Why have they wasted my precious time by keeping it themselves? Why there is no replacement as piece is defected? Will anyone take the responsibility?
If this is the way they deal with their customers, then I am very sorry to say that they will loose their customers in a big way.
Nitin Jain
Mob. [protected]
Therefore, I complained about it to Ahuja Clothiers, Faridabad. They told me that they will send this piece for testing in Mumbai. It will take 1 week to get the matter resolved. First, they kept it for one week in their NIT office as their owner was out of town. After doing several calls to Ahuja Clothiers, owner did a call to us and told us that they have dispatched the shirt to Mumbai. He told us that he will reply to us after 2-3 days, but he didn’t turn up. When I enquired about my complaint with Ahuja Clothiers after 25 days, they told me to pick up new shirt from them. The very next day, they called me and told me that my shirt will not get replacement as I don’t have bill. I told this at the very start of my complaint that I don’t have bill as I did not know that shirt will be defected. When I told them that I can let them know the expected date of taking the shirt, which was near to 12th March 2011. They had another excuse that it is more than 6 months old, therefore, they can’t replace it. They also said that I had taken it in sale, which was not the case. I took the brand new shirt @1550. Ridiculous.
What the hell is this? Instead of replacing the shirt, they are having multiple excuses. Why have they wasted my precious time by keeping it themselves? Why there is no replacement as piece is defected? Will anyone take the responsibility?
If this is the way they deal with their customers, then I am very sorry to say that they will loose their customers in a big way.
Nitin Jain
Mob. [protected]
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+91 80 6569 7086
+91 22 6141 7200 (Regd. Office)
+91 80 6569 7080
K Wing, 2nd Floor, Tex Centre, Chandivali, Andheri(E), Narayan Properties, Mumbai, Maharashtra, India - 400072
First of all we apologize for the inconvenienced cause to you and we thank you for bringing this to our attention.
It is a rare instance when "MUFTI" product are found defective and we at "TEAM MUFTI" do not tolerate unsatisfactory customer service.
We "TEAM MUFTI" were unaware of your complaint for so long but we assure now we'll look into your defect matter immediately and we'll get our representative to get in touch with you who would guide you through the exchange policy.
You can even approach us at [protected]@mufti.in or contact us at toll free number[protected] and at our land line number +[protected].
If you have any questions or concern, do not hesitate to let help desk know about it.
Thanks and regards,
"TEAM MUFTI"