Naaptol / 16gb Spy Pen — refund

Address:

Chennai, Tamil Nadu

respected sir,
as i have ordered for spy pen 16GB they have collected the cash and delivered on 05/11/2010 via blue dart naaptol order no 938900 as we found the product is faulty one so i have sent it for refund on 09/11/2010 via blue dart AWB no : #[protected] the same has been recived by them on 11/11/2010. since then i have not recived any feedback what has been happened to my product. as when we call the custommer care no [protected] each time they give a feed back as the product is ready for reshipment but they dont give details of delivery date or courier number each time i call them they say the product will reach you within 7days. i been getting this answer from the month of jan 2010 to till date.nethier i have recived the product or the refund. please do the needfull to put a end to this problem.
thanking you
regards
p.guna