[Resolved]  Naaptol / 16gb Spy Pen — faulty product

Address:

Pune, Maharashtra

hello sir, i am Sanjay Kulkarni from Pune (Maharashtra).i purchased a 16 gb spy pen camera drive from naptol.com. my order no was:-748573 for this product in naptol .com.but when i received the product it was faulty piece by default.so i call to naptol.com's customer care.:-[protected].& take address where to send the product.so after that i send the product to the vendor which is based on Hyderabad. i sent the product from blue dart couriers service the awb no of couriers is:- [protected] dated 01.10.2010

I call may be more then 10 times to the customer care of the naptol.com in above mention no.always customer care executive said that we will try our best to as soon as possible u will get your product just wait 7 to 10 days.
the some name of that customer care executive are :-miss Reshma, Mr Rajesh,miss Bhagyashree , Mr.Sayyad and lot more.i already called 2-3 times just in one day same answer they gave me.

So i want that they send the product as soon as possible fast & i want my money also back. due to the suffer from last 1 and 1/2 month. The product cost is :- rs 1599 & shipping cost 150 so total 1750/- i paid. so please sir help me to release my product and my money also. so they realize that the customer's satisfaction is main in online shoppe. but the naptol.com haven't address because it is online shoppe.so the officer said that first u concern the company by mail n send the mail & take that copy with u.so we can proceed for further but now i want my money also back & i want product also
because i suffer lot & more then Rs.300.00 i spent for talking with naptol.com's customer care.so i hope u help me but please sir i hope i got the product right time free of cost.if you want my help for this case
my address with my phone no: Mr.Sanjay D.Kulkarni, 508/2897, Sant Tukaram Nagar, Pimpri, Pune- 411018, Mobile No [protected], [protected]