Naaptol — reg- returned the product a spy pen in not working condition and request for return of money or new pen

Address:

East Godavari, Andhra Pradesh

I have placed an indent for supply of Spy camera pen from NAPPTOL through phone no.[protected] and I have received it in order no.1257245on[protected].I am received that product on[protected].I am opened that parcel and I found it is not in working condition.and one more thing it is a used product because i saw in that pen September month recorded videos are there I have returned the product on same day means[protected] through dtdc courier, mentioned the reason that the " product is not in working condition and not up to the mark as per the advertisement in news paper." and same day i call to Naaptol customer care.They say SORRY to me and they told to me immediately you returned that product we will replace that product with in 7-10 working days.Even after a lapse of 30 days of it happed I did not received any New product or money.Regulary I am calling NAAPTOL in phone no.[protected] for my money OR new product.Every time the company is telling that your product will be returned with in a weak.
Hence I request you to kindly take necessary action send my money back with the calling charges and damage I bare since 30 days.
ADDRESS- P L NARAYANA REDDY , D.NO-3-392,OPP ANJANEYASWAMI TEMPLE, G.B.R.COLLEGE ROAD,ANAPARTHY-533342,E.G.DISTRICT,MOBILE-[protected].