[Resolved]  Naaptol — cheap and incorrect product delivered

also my order id with naaptol is 152255...i had send the mobile by aramex courier...my awb number is [protected]..please make sure that i issue is resolved asap before i lodge a complaint with the consumer court.i have send the product before 7working days after i received it so i dont think that it should be a problem..when i asked for a refund they said i wont get any refund but on the website it said we cud take a refund if we donot get the correct product.it means you cheat people by false advertisement and false information on the website..i could file a case as per right to information act...

This is to inform you that your concern has been noted and our team is working on a resolution. At the outset, we apologies for the inconvenience faced by you. If you are facing problem then please revert on [protected]@naaptol.com or else you can call on customer care No. [protected].

Thank you
Naaptol Customer Care.

i have send the phone back to naaptol on 02feb2010 and they have received it on 04feb2010..today is the 14feb2010 and i havent received any replacement yet for my phone and also when i calll the customer service number its useless..they say that i wud get it within sometime but til now it has not even been dispatched from their end.i was told i would get it back within 7-10working days...these people are cheat and have eaten up my money..i just might file a case in the consumer court if i dont get it by next week...BEENA TEJWANI

i have called cutomer support 10times..but they cannot resolve my issue and also when i ask for a supervisor from them the agents disconnect the call...today is the 18feb2010 i still havent received any replacement and i am going out with my family on 21feb...and would come back only after 02mar2010...i spoke with yamini who said would call me back but no response till now also i wanted the product to be delivered by 20feb2010..these people are just useless...i would tell all my friends and 2000 people working in my company never to buy anything from naaptol..these people are cheats...any lawyer pls help me in this..BEENA TEJWANI

Hi,

My Order ID Is 152255.


I had called on 17th Feb and spoke to your representative Pooja and asked her to deliver the phone by 19th feb as we are going out of town and will be back on 02nd mar she said cannot deliver till 19th so i asked her to keep the product with Naaptol and send it post 2nd mar she said she is putting a note and will make sure the product is delivered post 2nd Mar.
Checked the status of my phone on Naaptol and it was sent to me on 20th feb and it went undelivered as no one was avail to take the parcel.

Whenever we ask for a supervisor your agents disconnect the call. Supervisor named Yamini had promised a call back but never called me back.

I have already filed a case against Naaptol with Consumer court.
Now they will contact Naaptol for my product.


I don't think Naaptol does not have an escalation desk where customers can speak to a supervisor or managers to solve our issue.


I am working as a Manager in customer services of a company but we never give such a runaround to our customers.

This is the worst customer service that we have faced or dealt with.
Call disconnection leads to termination of services for my agents but i don't think there is any policy or rules for Naaptol customer service.

You can read my comments on consumercourt.in.

I will tell everyone not to use Naaptol and will also post it on all possible social sites that Naaptol is a fraud company. Never Never Never use Naaptol.

i am still waiting for this fraud company to deliver my product and after 45days as well havent received anything..also i got a call from there supervisor yamini on 07mar sun and she said that i would get the product within 2-4days but today is 12th and i havent received anything and when you call naaptol customer service they donot have any answer for this..i just need to know if you guys would deliver my product or if you have eaten my money atleast send me an email that you...so that i can send the letters from consumer court to deal with it in future...BEENA TEJWANI

They are frauds.
I am going to take this matter up in the court.
Friends do not worry as per laws in India NAAPTOL can not go away saying that they are just a mediator providing goods for third party companies. End of the day, they are earning good commission out of these sales.
Every customer should get up and show them that we are aware of the rules and laws in India.
Just they declearing their own laws can not save them from being penalized.
Go on and file a case in Cunsumer court - It will not cost you much and you can also claim them for the money that you will spend in court proceedings when you win the case. (Just you make sure to mention this clause while you send them a legal notice)
Let me know if I can be of any help.
Lets work together to close this company doing their business.
File your concern today in cunsumer court today. You need not to be a lawyer or no need to hire a lawyer for that.
File a complaint in your city and ask them to come in your city's court as the crime occured in your city - they are legally obliged to come and answer to the court in your city - JUST DO NOT BE AFRAID OF ANYTHING - INDIAN LAWS ARE WITH YOU.

I agree with you. If I had read these comments, I would not have fallen prey to Naaptol's cheating techniques. I bought a Digital video camera from them and found the charger and battery not working. So I booked a complaint, when I was told that i will get a new charger and battery within 10 working days. Nothing was mentioned about returning the defective ones. Everytime I called, I was told that it is uner process. My complaint was made on 8th.may'11, and today, on 3rd.June'11, for the first time I was informed that I have to return the defective piece only to get a replacement. I have no more trust in this company and am not too sure about spending more money on sending the stuff. What if they still do not send the replacement battery and charger? Thanks for the advice. I will wait for a few days to see the reaction from Naaptol and then approach the Consumer court. Yes, we need to come together.

about bluetooth Head set

Sir i purchased a -wireless-handsfree-universal-bluetooth-headset (Rapid). it is not support mp3 as songs. so I request that you changed my bluetooth headset as soon as. Thanks

Dear Sir,

I bought a Tab UBISLATE from Naaptol as they advertised in TV as "Monsoon Dhamaka" (ORDERR NO.[protected]. In the Advertisement, at that time, they never said that this Tab does not have SIM facility. Now, after getting the tab, realizing its limitation I wanted to change it and requested the company to change it with a better one and for that I wanted to pay more. (They have the provision for exchange the item and regarding that they already seend me papaers inside the packing box of the Tab). But while I ask them to change it they straight way denied. They didn't send me any paper, invoice, Bill of my payment to the company etc.

Besides, the screen of the Tab is also defective.

Kindly look into matter and kindly do the needful.

My name is Tarak Nath Chatterjee. Phone no. : [protected], [protected].

Best Regards,


- Tarak Nath Chatterjee -
( Phone no. : [protected], [protected] )