Naaptol.com — Broken Product Delivered

Address:

Mumbai Suburban, Maharashtra

I had ordered a "Aviator Remoter Controlled Helicopter" from naaptol.com. It was a cash on delivery order for which the company charged me Rs. 250/- additional as delivery charges.

The received product was in completely broken state and was unacceptable. I filed a complaint over their customer care number. Now they are saying that I will have to go to some courier company and send them the product back PACKING IT THE WAY IT WAS AT THE TIME OF DELIVERY. Also if the product price is more than Rs. 1000/- then I will have to bare the courier charges. And after all this I will get a refund equal to the product price.

This was harassing and disappointing. Being a working professional, traveling all the way to their said courier company and doing tall these things is next to impossible. What all I wish is naaptol should take away the product from the place where they delivered and either provide me with a fine working product or refund entire amount back.

And I would suggest all readers to choose rather homeshop18 which I have found to be prompt and honest than this naaptol