naaptol.com / Blackberry 8830 — No positive resolution for complaint

Address:

Maharashtra

SUBJECT: 23% Discount on reliance bill for 12 months is a fake offer advertised by Naaptol on its website. Link for offer: http://www.naaptol.com/price/941002-BlackBerry-8830-CDMA-+-GSM-Mobile.html. Its still being advertised on the site today!

Hi ,


It seems that you (Naaptol) do not reply on the chain of responses hence I'm submitting a new complain. I complained about the defective products received from you i.e Blackberry 8830 with Broken Card slot (which I fixed and is now working), a Dead Polo watch and Blue tooth earpiece, and no charger attachment. Also, Im not getting the discount of 23% on my monthly reliance bill for a year

As per my conversation with Saddam from Customer Service he informed me that THE 23% DISCOUNT OFFER ON RELIANCE BILL IS NO LONGER AVAILABLE, AND YET IT IS BEEN ADVERTISED ON THE WEBSITE (This is UNFAIR! you are cheating customers as the offer is still on the website today. Link to offer:-http://www.naaptol.com/price/941002-BlackBerry-8830-CDMA-+-GSM-Mobile.html).. I told him that I just want to avail the offer and the gifts replaced as the phone is now working however, He advised me to send the handset back with all the defective gifts and a refund will be processed.

As per your response you asked me to send the handset back. I dont understand why you need the handset back as now its working fine and im using it. I have spent a lot of money and time to get the handset working.

Bought new charger - Rs.500
Card Slot Repaired - Rs. 200
BlackBerry Plan - Rs. 499

So, I dont want to be cheated by losing my money and the handset. Please give me the 23% yearly discount on my reliance bill as mentioned on the website (http://www.naaptol.com/price/941002-BlackBerry-8830-CDMA-+-GSM-Mobile.html) as that is all I want now. I dont have time to keep pursuing you.

Hoping for a positive solution


Regards,

Richard Borde