[Resolved]  Naaptol.com — Defective BlackBerry Storm 9530 with 3G

I did online purchase of Blackberry Storm 9530 with 3G GSM mobile from Naaptol on 13th April 2011 paid for the same through net banking. My order number is 1627345. My order came to me on 27th April 2011, which I picked up personally from AFL Courier in Chennai. First this order was marked COD, where as I have already paid the amount online. It took them 2 hours to release the product (it was released to me at 10:30 PM 27th April 2011). Next day when I opened the product, i found that the product was not usable due to the fact that this product was not a GSM mobile but a CDMA one and moreover the screen of the mobile was loose from all ends and the key press was faulty and did not work for options that are available at the corners of the screen. I immediately called up Naaptol customer care and told them about the issues related to mobile. They provided me number of a company named Megan Impex Pvt Ltd.[protected]/999). Both the numbers provided was not answered for 5 continuous days. In between I called up Naaptol Customer Care and they bluntly said that they cannot do anything and i should keep on trying the number provided. After 5 days when i shouted on them, they said that someone will get in touch with me from Megan within 2 working days and of-course that did not happened. On my next complain, i was told that some one from Naaptol will get in touch with me within 24 hours and even after 3 repeated daily calls, i am not being provided any information on resolution of my issue.

I have mailed naaptol feedback / customer care / CEO email ids but from none of them I have received any revert till now.

I am filing this complain against Naaptol in order to get my issues resolved and to make this company pay for the trouble they have caused me till date. Company like Naaptol is nothing less than a Fraud Company and does not have any sense of responsibility and customer focus.

Please help me in getting this issue sorted out at the earliest.

Regards
Vivek Verma
[protected]