[Resolved]  Naaptol.com — refund not initiated

I had ordered one multi-tool kit (102 pcs. Multipurpose Tool Kit with Powerful Drill Machine, order no. 3220951) from NAAPTOL on 11 jan 2012. When I received the product, I found that the product was sub-standard and I decided to return back. So, I contacted NAAPTOL and told them I am returning the product. They accepted this issue and told me to send it back. They told me that refund will be initiated once the product is being received. Therefore, I despatched the product by speed post (EG[protected]IN) on 20 jan2012 to the following address as told by them:
ALPHA RADIO
SHOP NO, 1900
CHANDNI CHOWK
DELHI 110006

The tracking details of this consignment can be viewed in http://services.ptcmysore.gov.in/Speednettracking/track.aspx as the following:


Track Result For Article Number: EG[protected]IN


Booked At Booked On Delivered At Delivered On Details
VALSURA S.O 20/01/2012 DELHI GPO 02/02/2012 Details

Date Time Status At Event
20/01/2012 11:11:58 VALSURA S.O Item Booked
20/01/2012 18:21:23 JAMNAGAR Item Received
20/01/2012 21:15:11 JAMNAGAR Item bagged for RAJKOT
20/01/2012 21:15:34 JAMNAGAR Bag Despatched to JAMNAGAR SORTING
21/01/2012 02:26:21 RAJKOT Bag Received
21/01/2012 02:27:07 RAJKOT Bag Opened
21/01/2012 02:27:08 RAJKOT Item Received
21/01/2012 04:28:13 RAJKOT Item bagged for NEW DELHI
21/01/2012 04:42:51 RAJKOT Bag Despatched to MUMBAI FORWARD TB
21/01/2012 11:33:56 MUMBAI Bag Received
21/01/2012 16:26:59 MUMBAI Bag Despatched to PALAM TMO
01/02/2012 09:26:42 NEW DELHI Bag Received
01/02/2012 09:28:58 NEW DELHI Bag Opened
01/02/2012 09:31:05 NEW DELHI Item Received
01/02/2012 13:55:11 NEW DELHI Item bagged for DELHI GPO
02/02/2012 10:03:02 DELHI GPO Bag Received
02/02/2012 10:03:18 DELHI GPO Bag Opened
02/02/2012 10:03:18 DELHI GPO Item Received
02/02/2012 00:00:00 DELHI GPO Item Delivered


There was a delay in despatching the product by speed post service. Meantime I had complained to the post office regarding this. Now, I have written confirmation from post office that the complaint was being resolved and the product was delivered on 02 Feb2012. I had contacted them regarding this and they told me that the product was never received at the destination and refund could not be initiated. Till today, there is no response from NAAPTOL.COM