[Resolved]  Naaptol.com / Car Dent Remover And Car Scratch Remover Combo — Non- refund of Money with expenses on return of non-working product

Address:

Mumbai City, Maharashtra

From: ps rao <[protected]@hotmail.com>
To: [protected]@naaptol.com
Cc: [protected]@naaptol.com
Sent: Tue, January 4, 2011 8:59:12 PM

Subject: REFUND OF ORDER NUMBER 1071403, NOT WORKING RETURNED Car Dent remover & car scratch remover combo

To whomsoever it may concern

With deep regret I have to say I am being cheated by your inefficient and good for nothing customer support executives who gives their names as sumeet.

I have obtained by order number 1071403 , Car dent remover and car scratch remover combo by paying VPP of Rs2000/ .

Within 3 days after the product failed to work on my car , i have sent it back on 15/12/2010 through blue dart courier vide doc no. [protected], which was received by your dept at A/B--B/B, Star Manor Apartments , Anand Road on 17/12/2010. As per Blue dart one SONY has collected it.

I have asked for refund very clearly as it does not work on my car . On the box sent itself I have written the same. It is more than 15 days and there is no response by you or customer service representative , one Sumeet.

MY follow up calls to your customer support executives , have indicated that , first the return has not been received, then we are verifying , and then our finance dept has not updated records, then we will intimate our finance department.

Every time I phone NEW person takes the call , and i have to repeat everything , one fellow asks me to hold to verify and does not come on line, wasting my money on metered calls.

The numbers you have given are [protected], [protected] are both metered and I have spent Rs 300/ rupees on calls to explain my return and refund needed. After all this naaptol is silent and you people hide behind , and I do not get name of the persons or account department numbers TO TALK DIRECTLY. You are literally cheating and making money with your products and above all are not accessible to buyers to attend to their complaints. Why you should not be put to consumer complaints forum?

I have given my cell number [protected] vizag AP and advised to send sms of refund . Stop cheating me and send Rs 2000 plus Rs300/ total Rs 2300/ immediately.

Please refund urgently as it has passed more than 15 days after return on 17/12/2010. and meet your commitment of advertisement.

I LOOK FORWARD TO YOUR ACCEPTANCE AND CONFIRMATION OF REFUND PLUS ADDITIONAL COSTS OF TELEPHONE CHARGES AND MENTAL AGONY

Prof P Somasundar Rao
401, Sri Renuka Vihar Apartment
Lawsons Bay Colony
Visakhapatnam-530017,

LL[protected], [protected], E-MAIL [protected]@hotmail.com , [protected]@yahoo.com