[Resolved] Naaptol.com — Damaged items, no refund | |
I ordered jewelry set from Napptol.com. They often advertise these deals on Times of India. When the jewelry arrived, half of it was damaged. I alled Naaptol customer service and registered a complaint. The customer service respresentative told me he will get back to me. I didn't receive any call from them. After that i kept calling them many times but could never get a customer service representative, they kept putting me on hold. After several tries, I wrotem them an email. Received a response from them saying I will get a refund check for Rs 400 within a week. I never received any check. I kept writing emails to find out what happened to my check and never got any response back. BE VERY CAREFUL WHEN YOU ORDER FROM NAAPTOL.COM, THEY DON"T HAVE ANY CONCEPT OF CUSTOMER SERVICE AND THEY SEND DAMAGED ITEMS. Was this information helpful? | |
Aug 13, 2020 Complaint marked as Resolved | |
1 Comment | |
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+91 92 2353 7000
+91 14 1402 4376
Number 11, Conopus, Kabra Galaxy Star-I CHS, Brahmand, Azad Nagar, Thane, Maharashtra, India - 400607
We regret for the inconvenience caused to you.
We would surely help you, kindly help us with your order id so that we can assist you further.
Kindly write back to us at [protected]@naaptol.com or call us at [protected] for further assistance.
Please be assured of complete resolution.
Thanks & Regards,
Customer Service.
Naaptol Online Shopping Pvt.Ltd.