[Resolved]  Naaptol.com — faulty mobile

Product is faulty. The back panel cannot be opened to insert the sim card & the battery. The warranty, IEMI # & manual is not given with the product as promised in the advertisement & on the call. Rude & arrogant executives refusing to help. The product is different. It looks very cheap compared to the sleek mobile published in the advert. I was promised that the product will be replaced within 48 hours but nothing was done. Naaptol.com had placed an advertisement in Mumbai Mirror Deal code 1053 VOX IE7 Full touch screen slider mobile with Qwerty keypad for Rs 3999 + 199 = Rs 4198. The features stated 6 months manufacturer warranty, facebook, games, manual etc. I called their listed phone # [protected] / [protected]. On the call I asked the executive to confirm each detail. The executive tried to force me to confirm the sale to which I refused. Then he confirmed each & every detail including warranty, replacement if product received is damaged, facebook, internet & games, IMEI number, manual alongwith other details. I even informed him that we do get Chinese phones of the same type for Rs 1200 to 1500 but without IMEI number. The executive told me that this is not a Chinese phone & that the phone is manufactured by Naptol company. He also stated that I can ring up the customer care number 24/7 [protected] / [protected]. To this I told him that if the mobile is faulty I will not have to go any far away shop to get it replaced. The executive confirmed that a technical person will come to my house in case of any problem. He assured me there is an easy to read manual & that I will not have any problem & there wouldn’t be even a need to call the call center. 3 times during the call he confirmed about the 6 months manufacturer warranty & that a person will come to my house in case of a problem & that the phone is manufactured by naptol. I specified that I want an invoice. He gave me an order # 9496775. I even stated repeatedly that I want a call about the delivery time because I personally want to check the product. To which the executive agreed. Only then I agreed to the sale.
The product came in the evening in a sealed plastic envelop through Amex couriers without any phone call of delivery time or day. I was not allowed to open it & check until I make the payment. I brought Rs 4200 in my hand. The delivery boy seemed educated & gave me Rs 2 and spoke a lot about his & the company’s honesty. I paid Rs 4200 to him. The delivery refused to wait for me to open the parcel saying he had many parcels to deliver. Only when I opened the box I realized that I was cheated. The phone looks cheap with low quality plastic more like a Chinese phone & the photograph in the newspaper is of a very sleek expensive latest model phone. The warranty card has no dealer’s stamp & is just an ordinary printed card with no company name written. The whole card is blank with my details not even written not even my order #. The space where IMEI # has to be written is blank. There is no manual. One small paper is there with the features written in a complicated manner. Nothing about how to insert the battery & simcard or how to use the features is given e.g. Internet connectivity, adding phone #s etc. The slider slides a keyboard which is very small & your fingers also cannot fit on it & it looks more like a toy. The back panel of the mobile does not open. There is no button or any slider to open it. The top part opened slightly but wouldn’t budge further. The entire mobile is of a very cheap plastic & any slight pull you give the entire mobile will break into pieces & so will the warranty. Naptol will then get an excuse that the person opening it has broken it. At around 7:00 PM I repeatedly tried ringing up customer care. All I got was a message stating that the customer care timing is between 7:00 AM to 10:00 PM. I rang up the sales # in the advertisement. The executive again assured me that it is not a Chinese cheap mobile & that Naptol manufactures the mobiles. He said that it might have been a mistake that the warranty card is empty. He transferred my call to customer care. I heard the same message of the timing. Early morning I rang up customer care, I heard the executive’s breathing sound & then the executive hung up on me. I rang up sales & informed the executive who gave me the same customer care # & also gave me my order # saying the call cannot be transferred. Again I called customer care to get a very rude and arrogant executive who told me that this mobile is sold to many customers & nobody has complained to us. He even insulted me & told me that I am the only customer who does not know how to use a mobile. I forcibly told him all my problems again about not being able to open the compartment to insert my simcard & battery, no IMEI #, the invalid warranty card, no manual. The executive rudely told me that I can go to any mobile dealer shop & ask them how to open the mobile & how to find out the IMEI #. I informed him that I had approached a nearby mobile shop & the salesman said that since the product was not purchased from their shop nor was it from the companies they are dealing with they are not authorized to guide the customer on another company’s mobile. However, since they knew me they still tried opening the back panel. None of the salesmen were able to open it. To this the executive rudely said that go to a mobile gallery or read the manual. I fruitlessly tried informing him that there is no manual & that why will another mobile gallery person help me if I have not purchased the product from them. He refused to address my issue on the 6 months warranty not given. I told him that naptol has given me a toy in place of a mobile. To this he said you should have checked your product. I told him that delivery boy ran away before I could open it. When I told him I am going to approach consumer forum he told me that I can do what I like. I kept telling him to return my money. He said that he will give me an address where I can return the product & that I will have to pay the delivery charges. I was shocked but I agreed. It was better to lose Rs 200 compared to Rs 4200. I kept asking him to give me the address but he didn’t give me the address. He gave me dead air & then stopped speaking in his rude arrogant tone. He said that a technical executive will come to your house & check your mobile within 48 hours. He kept assuring me repeatedly that within 48 hours my mobile will be replaced. After 48 hours since nobody came I tried calling customer care again fruitlessly. Later on the same day I got a call from another executive thanking me for being their customer & stating that he had no idea that I had any problems with the product. Everytime I spoke to anyone from naptol my landline #, name, address & product details came automatically on their screen & they would confirm the same. I told the executive surely my problem with the product is written on your screen & that I was given an assurance of replacement of the product within 48 hours which are already over. To this he said he doesn’t even know what I am talking about. He then said that since it was told me that since I was assured that somebody from naptol will be coming to your house so that person will surely come. Then he said thank you for contacting naptol & hung up whereas he was the one who had called me. The product was delivered to me on 23/09/11. I had made the calls on the same day. The assurance of an executive coming to my place within 48 hours was given to me on 24/09/11. Today is 14/10/11 no one from naptol has come to my house nor has the product been replaced.
Thank you,
Miss Rashmi Lulla

I am angry the way I was cheated of Rs 4200 by naptol.com

ya very rude bahaviour of nap toll

NAAPTOL — Faulty Mobile

We placed an order on Naaptol website (Order Ref : 3197766) for HTC-G1 3G Android Mobile for Rs.7298/- (cash on Delivery). The order was acknowledged by Naaptol vide E-mail on 14.01.2012. Subsequently we recd a handset parcel by Blue Dart Courier on 18.01.2012(we paid cash Rs.7300) in the evening with following defects:
01. The piece received seems to be very old & is not looking fresh.
02. We are unable to hear the opposite party while speaking to them & we have to put the speaker ON while while conversing.
03. The catalogue inside the box shows 2GB memory card enclosed in the packing - but we did not receive the same in the box.
04. While ordering on the net, it was mentioned that the piece will have manufacturer's 12 months warranty - but no warranty catd was received along with it.
05. HTC brand logo is not there anywhere on the handset.

We informed the Naaptol Customer care immediately on 19.01.2012 through E-mail. They acknowledged the receipt of our E-mail & informed us to talk to their vendor, & sent them an E-mail with a copy to us. But the aid vendor is not doing the needful Although we received an E-mail from them that they are arranging the reverse pick-up through their courier but almost One month has gone but they are not doing the same & instead just passing the time. We are sending regular e-mails for the last one month but there is no result
the Hand set was supplied through the following Supplier:
ALPHA Radio Hyderabad,
ALPHA RADIOS.
1900 Chandni Chowk
Thus we feel cheated by the Naaptol & are redressing our problem through your website seeking refund of our money without further delay
Thanks & Best regards,
Narendra Ranka - (M) [protected]
4-2-257/3, Mahankali Street, secunderabd - 500003; Hyderabad (Andhra Pradesh)

Dear Mr. Ranka,

We are sorry to note that the item that you have purchased through the order no-3197766.

As per our telephonic conversation you said that you have received damage/defective product.This is a very rare and unfortunate case and we apologize for the same.

We request you to kindly send the item back to our warehouse within 7 working days mentioning the order number on the packet.
* Items are to be returned with all accessories and original packaging.
* Careful attention is to be given with the packing of the product to avoid damage during transit.

Kindly do note- the above two points are to be strictly adhered to so that we may process with a refund.
We would request you visit your nearest Blue Dart office and send the whole product to the below mentioned address:

JS associates.
2, Mangesh Industrial estate,
Subhash Nagar
Mulund Link Road.
Nahur West - 400 078.
Land mark Behind Designo Furniture Showroom

Also, provide the centralized A/c # 113260. Mode: DP to the logistics. You will not have to pay any courier charges for the same and if asked for the value of the order at the counter, kindly mention a value below Rs 1000 (as the order is defective does not hold any commercial value).

On the back cover of packing request you to add your name and complete address, along with Naaptol order no [3197766] and your mobile/ landline no for easy identification and further processing.

Please put the copy of print label/ invoice/delivery challan received by you (copy) inside the box along with a note stating the details of defect.

Kindly write us back with the AWB# & cheque favoring name.

It would take 4 to 5 days for the product to reach us, & post that we would send you the refund cheque in 12 to 15 working days.

Request your patience in the interim.


Thanks & Regards,

Customer Care
Naaptol Online Shopping Pvt.Ltd.

Naaptol Online Shopping — bogus company customer care no always switch off

provides false reports always customer care no switch of

refund/delivery

Posted an order for mobile on 12/04/2013, but till date no delivery made.
Also no refund is made when order cancelled three days prior

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