[Resolved]  Naaptol.com / Kenko 10x25 DH Binoculars — Received wrong product

Address:

Pune, Maharashtra

This is regarding a product I purchased from www.naaptol.com website.

I had ordered "KENKO 10x25 DH Binoculars" on 22 Aug 2012. However what I've received after 8 days on 30 Aug 2012 is "KENKO 10x25 DHSG Binoculars". As you can see there is difference between the two products, please note I ordered the "DH" variant, not "DHSG".

The link from www.naaptol.com website which I had ordered from is http://www.naaptol.com/price/4357160-Kenko-10x25-DH-Binocular.html

Let me also point the link to the product that I actually received (note this product does not appear on website www.naaptol.com)
http://www.flipkart.com/kenko-8x21-dhsg-binoculars/p/itmdcmgxyrdxcenx?pid=ACCDCMGSEHUZS77H&ref=d726...⇄

Hope you can make out the difference in the products. On contacting your customer care, I was first told the product I've received was the offer product and my main product is yet to be received. After a brief discussion as to when I'll receive my original/main product I was told the two products are the same and it is what I had ordered.
On insisting that it is NOT the same I was put on hold indefinitely, obviously to ignore my issues and subsequent consequences.

I want the original product shipped ASAP. And the wrong product received by me should be collected by them on their own.