Naaptol.com — Cheap and defective products

Address:

Maharashtra

I had ordered a Blackberry Strom in response to your advertisement in Mumbai Mirror dated may 17, 2011 and post receiving positive feedback from one my colleague who had picked up Blackberry Strom 9530 from Naaptol.com (his vendor was Megan Impex , his cell no. is [protected] , Mr. Goyal)

My order no is : 177387
Seller Name : SRP Enterprises Pvt. Ltd.
Challan no. [protected]
Date May 20, 2011


I received the same at 12 noon on may 21, 2011 at Office address, please find my observations below:

1. The blackberry box, was not the original black in colour and there was no seal. (as attached in picture)
2. The headphone and the data cable are of Motorolla (as attached in picture)
3. The sound bar had lot of dirt, which gave a feel that handset is already being used.
4. The bar codes on the Handset is very different from the original Blackberry. ( as I have already have an original black beery)
5. There are scratches on the handset ( as attached in picture)


I had called the customer care on [protected] yesterday ( Sunday) where in one executive shared the address of Aramax, Lower Parel.
She mentioned to send the handset in discussion by courier with my complaint in writing, and then some executive would call me to discuss the further course of action.

She did not satisfactorily answer my question, as to who would take the responsibility if the courier gets lost or the handset gets damaged.
She asked me to call on Monday, though she registered my bank account details

Today I called at the customer care where in a gentleman named Prasanna addressed my query, his approach was quite rude and he subtly accused me o[censored]sing the new handset leading to the scratches and the dirt in the sound bar. The entire approach towards the customer’s plight was just not correct.

If the vendor can charge me Rs. 299/- as courier charge, send the delivery of the product to my doorstep and collect the payment , then why can’t he send a person at my doorstep if I encounter a problem with the product. We really do not mind paying Rs. 300/- as courier charges as we are sure that the handset would reach the vendor safe and sound and my time is effectively utilized at work.

Taking half day from work and go to Lower Parel to return the Handset,( where in Motorola accessories were given, the seal on the box was missing, none of the CSR addressed my query).

Even I am from the service industry and such kind of approach leaves a bad taste and bad name to the brand.
I felt cheated even though its SRP Enterprises’s mistake but I saw your advertisement and placed the order.


With due respect, please send someone and have your product collected. I don’t want any replacement and if you don’t want to refund my money, I am fine.
But please be respectful to customers who bestow trust in you.

Its 21:42 at night I am taking pictures of the wrong / used handset and its accessories sent to me to prove that I am a victim of your vendor’s cheap money making practices at the cost of your brand name and at the cost of my time.