[Resolved] Naaptol.com — non replacement of faulty product | |||
I had ordered a spypen(16GB) vide order no. 276728 from the said firm on 4th April which I received on 9th April through Blue Dart Courier on the payment of Rs. 1599+150 (product+shipping charges). When I tested the product, it was doing nothing. I immediatelt called thier customer care where they asked me to send the product back for repair or replacement to their vendor at Haydrebad. . I followed their instruction and send it back on 12th April through Skylark Courier. After waiting for 15-20 days I called them again on 2nd May to enquire about it but they denied the receipt of it. Then again I Called them on 14th May and 26th May but the reply was the same again and again. The courier people are saying that the product has been delivered on 17 April and has also provided me the copy of POD (proof of delivery). Now when ever I call them they take my email id etc but has never responded. I feel cheated and want hard punishment for such culprits who fool people by giving decortive adds in newspspers infact some action should also be taken against these newspapers who print the advertisements of such fruad firms. Please help me with this Regards DK Gupta Division of Social Sciences, CPRI, Shimla (HP) Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
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+91 92 2353 7000
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Number 11, Conopus, Kabra Galaxy Star-I CHS, Brahmand, Azad Nagar, Thane, Maharashtra, India - 400607
I had ordered a spypen(16GB) vide order no. 1022178 from the said firm on 24th dec. which I received on 6th jan. through postman, on the payment of Rs. 1599+150 (product+shipping charges). When I tested the product, it was doing nothing. I immediatelt called thier customer care where they asked me to send the product back for repair or replacement to their vendor at Mumbai. . I followed their instruction and send it back on 08th Jan. through Maruti Courier. After few day, on my mobile the compony sent me a massage that ur product ready for reshipping and further assitance call to customer care on phone no.0 [protected] I called them again on 20 th jan. to enquire about it but they every time given me repeated answer that ur product ready for reshipping, and received shotly. Then again I Called them on 24th jan. and 27th jan but the reply was the same again and again.. I feel cheated and want hard punishment for such culprits who fool people by giving decortive adds in newspspers infact some action should also be taken against these newspapers who print the advertisements