[Resolved]  Naaptol.com — non-refund

Address:

Bhopal, Madhya Pradesh

I purchased "Lyra 7-inch GSM SIM Calling Tablet (Android, 4GB Memory, 3G Support & Wi-Fi)" from Naptol.com vide order ID: 5816624 Dt.[protected]. I received a used and defective item and complained (complaint no. 4081642 dt. 23/01/2013 & complaint no. 4091033 dt. 25/01/2013). I was asked to send it back for replacement and the same was done thru Blue Dard Courier docket no. [protected] dt. 25/01/2013. I was shocked to receive the same packet back after few days without even removing the consignee copy of the courier services. I talked to the customer support of the website and was told to send it back again for processing refund. The same was done thru Blue Dart docket no. [protected] dt. 09/02/2013. I have been calling up for the refund ever since they parcel was delivered to them but they have been telling me to wait. I had been asked for my bank details for making refund thru NEFT which also was given to them on 01/03/2013 to Mr. Veer who assured me that the process will be completed latest by 08/03/2013. Nothing has been done so far and whenever I call their customer support, they ask me to wait for next 5-7 working days.
I request you to kindly intervene and get my hard-earned money back to me.