[Resolved]  Naaptol.com — Not yet received mobile Accessories

Address:

Namakkal, Tamil Nadu

Dear sir,
After my complaint, I have got the mobile set only. Other Accessories not yet received against my order no: 4010350. I have received the following mail from Naaptol support
Please Arrange and make delivery of my Mobile Accessories or my Money to be returned. Please Take Necessory steps to my complaint.


balamurugan nivethitha
Aug 20 (8 days ago)

to care1


Dear Sir,
Please go through your messages 1 to 5 enclosed below. Please send my mobile accessories, and if it is sent to me Please iform the courrier details through Email. Please not that My handset is kept in idle for Last One month. Please Consider my request seriously.
T.S.Balamurugan, Order No: 4010350 (Naaptol)
Your Mail No: 1
From: Sandeep - Alpha Radios [mailto:[protected]@voxmobiles.com]
Sent: Tuesday, July 24, 2012 4:37 PM
To: [protected]@gmail.com
Cc: 'Nitin Kumar Verma'; 'Naaptol Response'; 'Saurabh Garg'; [protected]@voxmobiles.com; 'Ankit Insha'; [protected]@voxmobiles.com
Subject: RE: Order # 4010350 Dear Sir , As discussed with you , we are sorry for that you have not received your whole product. we will dispatch your accessories USB cable , Ear Phone , Battery ,User Manual , Bluetooth within 7 working days. Thanks & RegardsPratimaWeb Care- Alpha Radios.Contact no. [protected]
Your Mail No: 2
Sandeep - Alpha Radios [protected]@voxmobiles.com
Aug 6
to me, Nitin, Naaptol, Saurabh, sonutiwari, Ankit

Dear Sir , As discussed with you , we will dispatch accessory to you within seven working days . Thanks & RegardsSandeep kumarWeb Care- Alpha Radios.Contact no. [protected]
Your Mail No: 3
Sandeep - Alpha Radios [protected]@voxmobiles.com
Aug 13 (7 days ago)

to me, Nitin, naaptol.respon., saurabh.garg, support, ankit.insha, Vipin-, deepak, sonutiwari
You chose to allow [protected]@voxmobiles.com even though this message failed authentication
Click to disallow
Dear Sir, We will dispatch accessories to you within 2 working days. Thanks & RegardsSandeep kumarWeb Care- Alpha Radios.Contact no. [protected]
Your Mail No: 4
[protected]@naaptol.com
Aug 15 (5 days ago)
Dear Customer,
We take this opportunity to thank you and it is our pleasure to serve you. We have registered your complaint no: 3385393 and your order no is 4010350.
The product for which your complain have been registered is HTC-G1 3G Android Mobile
Kindly allow us to respond to your concern within next 5 to 7 working days.
We assure you timely response and resolution.
Note: This is a system generated response.
Truly,
Naaptol Customer Care
Your Mail No: 5
support [protected]@naaptol.com
Aug 17 (3 days ago)
to me, divya.susai, contact
Dear Mr. Balamurugan,
Thank you for writing to Naaptol.
We regret for the inconvenience caused to you, Please accept our apologies over the incident.
we have escalate your request our concern dept dispatch the missing Accessory.
Be rest assured as you will receive missing free gifts within 7 working day.
Thanks & Regards
Yogesh O.
CRM.
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