Naaptol.com — Received different product | |
I ordered Callmate Car and Desktop Mobile Holder from Naaptol.com (Order ID: 5293462). The product description page has 7 photos of the product. Here is the link: http://www.naaptol.com/mobile-holders/callmate-car-and-desktop-mobile-holder/P/4360943.html#specificat...⇄ The photos clearly show the desktop holder as the part of the product. Also, as indicated on the First photo, the product has two mobile supports at the bottom. Also, the holder expands on both sides (Photo 3). However, the product I received has only one support, and the holder expanded on only one side. On top of that, the price charged was Rs. 199/-, whereas the box had the MRP printed as Rs. 99/-. The customer care department says their supervisors are "too busy" to take the call and there will be no written confirmation sent for anything. Kindly do the needful. Thanks Foram Thakkar Was this information helpful? | |
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+91 92 2353 7000
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Number 11, Conopus, Kabra Galaxy Star-I CHS, Brahmand, Azad Nagar, Thane, Maharashtra, India - 400607
We are sorry to note that the item that you have purchased through the order no-5293462 & you have received different product.This is a very rare and unfortunate case and we apologize for the same.
As per our telephonic conversation, request you to kindly send the item back to our warehouse within 7 working days mentioning the order number on the packet.
* Items are to be returned with all accessories and original packaging.
* Careful attention is to be given with the packing of the product to avoid damage during transit.
Kindly do note- the above two points are to be strictly adhered to so that we may process with a Replacement.
We would request you visit your nearest Blue Dart office and send the whole product to the below mentioned address:
Khasra no.386,
Gail no.2, A Block,
Mahipalpur Ext.,
New delhi-110037.
Land Mark-Near Jet airlines office
Also, provide the centralized A/c # 113260. Mode: DP to the logistics. You will not have to pay any courier charges for the same and if asked for the value of the order at the counter, kindly mention a value below Rs 1000 (as the order is defective does not hold any commercial value).
On the back cover of packing request you to add your name and complete address, along with Naaptol order no [5293462] and your mobile/ landline no for easy identification and further processing.
Please put the copy of print label/ invoice/delivery challan received by you (copy) inside the box along with a note stating the details of defect.
Kindly write back to us at [protected]@naaptol.com or call us at [protected] & help us with the awb# after dispatching the product.
It would take 2-3 working days for the product to reach us, & once the product reaches us we would dispatched the replacement and a same would be couriered to you within 10-15 working days.
Request your patience in the interim.
Thanks & Regards,
Customer Care
Naaptol Online Shopping Pvt.Ltd.