[Resolved] Naaptol.com — replacement of faulty product/money back | |
I ordered gasoline boots and as I have observed of late, like other products ordered by people here(The lady at blue dart office where I returned it told me that everyday around 2-3 products were being returned) it was faulty.(The right & left foot were of a different material). I called them but they seemed to be disinterested. I mailed and received a reply. As guided by them, I returned the product and now i have neither the product nor has my money been returned. I am not able to attach the mail conversations between me and the naaptol people. but, date of order:02.09.12 date of receiving : 08.09.12 date of sending it back:12.9.12 Now I am consulting people as to how to file complaint in the Consumer Forum(E-commerce sector) regarding jurisdiction and stuff. I am a government employee and this waste of 2200/- and precious time of mine has left a big hole in my pocket and caused immense distress. Was this information helpful? | |
Feb 26, 2017 Complaint marked as Resolved Verified Support May 22, 2010 Naaptol Online Shopping Customer Care's response Dear Customer, We sincerely apologize for the inconvenice caused to you. This is to inform you in order to process your refund we would require the product which has been recieved at your end. As discussed please submit the product at provided Blue Dart courier brach Address . Hoping to get the details soon to help you in an effective manner. Thanking you in anticipation. Regards, Naaptol Customer Care. | |
 3 Comments | |
Comments
Dear Customer,
Thank you for notifying us with your complaint, we regret for the inconvenience caused to you.
We would surely resolve issue, kindly help us with your order id so that we can assist you better.
Looking forward for an early update from your end and hope that you would give us an opportunity to bring a satisfactory conclusion to the issue.
Kindly write back to us at [protected]@naaptol.com or call us at [protected] for further assistance.
Please be assured of complete resolution.
Thanks & Regards,
Customer Service.
Naaptol Online Shopping Pvt.Ltd.
Thank you for notifying us with your complaint, we regret for the inconvenience caused to you.
We would surely resolve issue, kindly help us with your order id so that we can assist you better.
Looking forward for an early update from your end and hope that you would give us an opportunity to bring a satisfactory conclusion to the issue.
Kindly write back to us at [protected]@naaptol.com or call us at [protected] for further assistance.
Please be assured of complete resolution.
Thanks & Regards,
Customer Service.
Naaptol Online Shopping Pvt.Ltd.
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Naaptol.com — product replacement & money back
Hi Myself chirag,My brother has purchased ephone from naaptol.com before 1 month. The company has sent the defective piece. I & my brother had called to naaptol.com next day of received defective piece. We sent the ephone by courier (blue dart). naaptol.com's call center executive told that we will send your product within 10 days. But still i have no my ephone. I have called so many times but they give me replied that we will send your product 10 days. At last i told that please give me back my money but they refused and even not given me new mobile. I have not used that mobile for 1 day even. I have paid 3999 for ephone and 200 for extra charges. My order no. 227334
Please sir consider our request and to do something about it. Now we have no money and no ephone…
I am waiting for your favorable reply.