[Resolved] Naaptol.com — Sent the faulty product | |||
Complaint against: Naaptol.Com order number - 5085039 complaint number - 3655458 amount loss/Claim: Rs. 6,298 I have ordered a vox100 tablet from naaptol.Com on 3-10-12 order number - 5085039. I got the product on 08-10-12 and in that sim card slot is not working. So, I called customer support but there is not proper response I want my full money refund for this product not replacement... Allready i launch a complaint on[protected] in below site and the complaint no is 3655458 http://www.grahakseva.com/complaints/98950/cheated-by-naaptolcom-for-vox-tablet#comment-199836 But there is no proper response from that Naaptol team..... Thanks & regard's Binay kumar Helpdesk engineer. Network management group, Computer sciences corporation india private limited, Bldg. # 4, raheja it park, madhapur, hyd - 500081. E-mail: [protected]@csc.Com India +91.40.43747422 |mobile no. [protected] Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
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Number 11, Conopus, Kabra Galaxy Star-I CHS, Brahmand, Azad Nagar, Thane, Maharashtra, India - 400607
We are sorry to note that the item that you have purchased through the order no-5085039 & you have received damage/defective product.This is a very rare and unfortunate case and we apologize for the same.
As per our telephonic conversation, request you to kindly send the item back to our warehouse within 7 working days mentioning the order number on the packet.
* Items are to be returned with all accessories and original packaging.
* Careful attention is to be given with the packing of the product to avoid damage during transit.
Kindly do note- the above two points are to be strictly adhered to so that we may process with a refund.
We would request you visit your nearest courier office and send the whole product to the below mentioned address:
Khasra no.386,
Gail no.2, A Block,
Mahipalpur Ext.,
New delhi-110037.
Land Mark-Near Jet airlines office
On the back cover of packing request you to add your name and complete address, along with Naaptol order no [5085039] and your mobile/ landline no for easy identification and further processing.
Please put the copy of print label/ invoice/delivery challan received by you (copy) inside the box along with a note stating the details of defect.
Kindly write back to us at [protected]@naaptol.com or call us at [protected] & help us with the awb# & cheque favoring name.
It would take 4 to 5 days for the product to reach us, & post that we would send you the refund cheque in 12 to 15 working days.
Request your patience in the interim.
Thanks & Regards,
Customer Care
Naaptol Online Shopping Pvt.Ltd.