[Resolved]  Naaptol.com / Smart Phone D9000 — NOT REFUNDING THE AMOUNT

Address:

Surat, Gujarat

MYSELF MR. CHANDRAKANT VIJAYKAR,CONTACT NO.[protected] WORKING IN BSNL,SURAT BOOKED THE ORDER OF SMART PHONE D9000 ON NAAPTOL.COMON22/05/2010WITH ORDER NO.414521 OF PRICE RS. 2999,TOTAL AMT. COMES OUT TO 3199 RS. INCLUDING SHIPPING CHARGES. PAYMENT WAS MADE BY CREDIT CARD ON 22/05/2010.PRODUCT WAS DELIVERED TO ME ON MY OFFICE ADDR. ON 26/05/2010 WHCICH WAS FAULTY SO CONSULTED THE MUMABI NAAPTOL OFFICE,CONTACT NO. [protected],AND TALKED TO SENIOR EXECUTIVE,AS PER HIM HE ASKED TO RETURN THE PRODUCT BY COURIER ,SO I COURIERED IT BY PROFESSIONAL COURIER SURAT ,RECIEPT NO. IS:6597208,TO JAIPAN INDUSTRIES LTD.,17/1 KAMA INDUSTRIAL ESTATE,WALBHAT ROAD,GOREGAON EAST,MUMBAI:400063.THE PRODUCT WAS DELIVERED BACK TO JAIPAN ON 27/05/2010,PROOF OF DELIVERY(POD) DRS NO. IS :6994697WHICH WAS FAXED TO NAAPTOL CRM DEPT. ON NO.[protected] ON 10/06/2009.THEREAFTER WE FOLLOWED THE NAAPTOL MANY TIMES ON [protected](WHICH IS NOT TOLL FREE NO.)AND TALKED TO MARTIN,HEMA,ANKITA,IBRAHIM,AJAY,ETC.THEY BOOKED THE COMPLAINT TO REFUND AMOUNT WITH COMPLAINT NO. 134299 AND CASE NO.125442ON 17/07/2010,BUT STILL AMOUNT IS NOT REFUNDED AND EACH TIME I MAKE A CALL THEY PROMISE OF IT WITHIN 7-10 DAYS BUT ITS NEAR ABOUT 3 MONTHS NOW AND TODAY ALSO I FOLLOWED AND TALKED TO MR. MARTIN OF NAAPTOL AND AGAIN FAX THE POD COPY OF COURIER ON NO.[protected].
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