[Resolved]  Naaptol.com — CHEATING

Address:

Thane, Maharashtra

Sir, Madam,

As you can see below, I had ordered a new BlackBerry 8820 for which I had paid Rs 5750 in full and yet haven't received my product. I have contacted your office in numerous times and yet have not received any answer, let alone the product.

Not a single person in your call center knows where my product is and why it isn't delivered yet. I was provided a tracking number for DTDC z34410993 and when i call them I am told that they haven't received any order from Naaptol. While your call center staff state that they aren't able to find any detail from this tracking number but yet are not willing to contact DTDC directly.

I am utterly disgusted not to mention VERY DISSATISFIED with your service. I feel I have sinned by convincing most of my friends to buy the BlackBerry from Naaptol. I will not hesitate to make every effort to dissuade my friends as well as my fellow Indians from being DUPED by this fallacy, not to mention Consumer Wing, the ACB and Anna Hazare.

A supervisor by the name of Harshad was supposed to contact me but I have still not received any response from him.

********CHAPTER 2*************
Dear CEO,

I have again called up Naaptol.

Jacob says he has a supervisor but we are equal and was reluctant to connect me to a supervisor. Later he agreed when I insisted and quite apparently as I had anticipated he came back with a response that his supervisors were busy on calls.Very true that they are compelled by supervisors not to transfer calls.

Question to you Mr CEO.
How will frontline agents ever have a natural concern for customers if people above them don't. How on earth Mr CEO are you going to drive Customer Satisfaction if people that drive performance amongst your frontline Customer Service Professionals themselves don't believe in Customer Satisfaction.

Regards,
Ashwin

******************CHAPTER 3***********

Dear CEO,

I called up again and spoke with Anand, even he wasn't able to provide me with any information and no surprises for guessing, when asked for a supervisor he got back to me saying his supervisor was busy on a line. The name of his supervisor is Mahen. I can understand your agents not providing the name of the location they are in, which is perfectly right. However, in the industry of Customer Service, how can one ever deny a Customer the right to escalate. Clearly your organization lacks Service Ethics.

*****************CHAPTER 4***********

Dear CEO,

I spoke with DTDC once again to find out if there may have just been something that I lacked or something that DTDC erred about. I was informed yet again by their rep that they have not received any order that I mentioned. I was again asked to contact the vendor and was advised to ask the vendor to speak with the local DTDC office from where it had been shipped.

I called Naaptol again & spoke with SriKrishna and here again I was informed nothing but what has been in the past. Once again, I pleaed to speak with a supervisor and yet again was denied. Sri Krishna like others claimed that his supervisor was busy on another call and what more, all the supervisors on the floor were on calls. Customer Avoidance yet again!