Naaptol / Forby 2.8 Inch Touch Screen — Mobile Not received

Address:

Delhi

Dear Sir,
I placed an order for the mobile handset Forby 2.8 touch screen with the site naaptol.com on 27/12/2010 , and made online payment for the same on the same day thru' ECS from Indian Overseas Bank account no.2249. The paymenr transaction number for the above is [protected] and is of Rs. 2699.00
I received the said mobile on 31/12/2010 , in a very bad condition, the whole screen was shattered and in pieces, which was reported the company on the very sameday. This non-useable mobile send back to the company on the very same day. Naaptol.com promised to deliver a new handset within one weeks time. I had been waiting and regularly calling them , but they are only making promises and not send the mobile.
Please help me get the handset for which I had already made the payment or help me get my money back.

thanks and regards