[Resolved] Naaptol / Mobile Phone — Product not received in committed time | |||
Dear Sir/Madam, I have ordered a mobile phone on Naaptol.com on the date of 23rd Nov 2011, where they given me order number as 2874934 and delivery date they have given me 30th Nov 2011. But today its 7th Nov 2011 i have not received my product to me. I have called to Naaptol customer care number [protected] yesterday and i spoken to there customer executive about my order but they (Pratiksha & Neelam) told me that i have to pay more money instead of 7299/- i have to pay 13300/- now, As they don't have the product in stock on ordered amount. Now I don't have this much money in my savings. My complaint is this why they have taken order if they don't have the stock in hand, i engaged my money from last 14 days and i am facing problem now. Its giving me mentally problem as my friends and family members are asking for the same. Need your help to receive my ordered product to me as soon as possible. Thanks & Regards Sachin Khurana Email - [protected]@gmail.com Mobile No - [protected] Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 2 Comments | |||
Comments
Dear Mr. Shariff,
We regret for the inconvenience caused.
We have escalated this case to concerned vendor they will get back to you at the earliest.
We request your patience in the interim.
Thanks & Regards,
Customer Care
Naaptol Online Shopping Pvt.Ltd.
We regret for the inconvenience caused.
We have escalated this case to concerned vendor they will get back to you at the earliest.
We request your patience in the interim.
Thanks & Regards,
Customer Care
Naaptol Online Shopping Pvt.Ltd.
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Number 11, Conopus, Kabra Galaxy Star-I CHS, Brahmand, Azad Nagar, Thane, Maharashtra, India - 400607
Mr.Shariff
Bangalore
KARNATAKA..560 017
dear sir,
SUB : REPLACEMENT OF MOBILE SET WITH TV
REF : ORDER NO :2852178, IE7 Mobile with TV...Deal CODE :1196, , , i saw the add in time of india newspaper 19/11/2011 about the mobile set of naaptol for offer scheme, , , , i called for this number [protected] and placed the order it was offer price is 4398/- rupees..model number is IE7 with TV..Deal code is :1196, , after ten day i received the product from the courier and they said me pay the amount on delivery time and then i paid the amount ...when i opened the set and charged the battery nothing was displaying ...when i called to customer care in this number [protected] they said it take 48 hours for them to call us...i waited for 48 hours on third day they called me and asked about the problem...i said the screen is not displaying...then they gave me service no which is in karnataka bangalore area wise rajajinager 5th block which is very far from my house...on that i tuk leave and went to the service centre..they i contacted one person but after seeing the set he said that it take 10 days for servicing it tell me its an new set already cash is paid then how u feel...i said to give the delhi number that i can send the mobile by courier its very very very difficult to make contact them after calling serval times they will pick the call...after long time sum one took the call and gave this ALPHA RADIO CENTRE Adrress.NEW DELHI, , , then i paid 225/- rupees for the courier within a day the set reach to this adress..but they tuk 12 days to give back my set..but they replacement me wrong model set which is rupees 3999/- deal code :1287...even that was not working...
And again i took me 2days to contact them and said about the thing what has happen again they said me to send the mobile set back ..now again i paid Rs.225 for the courier charges extra totally for courier charges i paid Rs.450/- extra and then calling to them karnataka to Delhi imagine how i have spend. but i never thought that they will do like this...to receive a call we have wait for 10 minutes even though it is STD.very bad reponse...delay in time...no proper communication...
now again i have sent my mobile set to them to replace it ...but now i donot know who long time it takes them to send me back the set...
please help me to get back my set with proper display and in good condition...MY ORDER NO :2852178, ,
IE7 MOBILE WITH TV...DEAL CODE IS 1196
THIS IS MY CONTACT NUMBER :[protected]
KINDLY DO THE NEEDFUL AS SOON AS POSSIBLE...WAITING FOR MY MOBILE SET.
THANKING YOU
WITH REGARD
SHARIFF