Naaptol — Phone has stop charging & when the phone was received it has lot of scratching to it looks like second hand handset.

Dear Mr.Sharma,

Please accept our sincere apologies for the inconvenience caused to you. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.

Your complaint Id 2294477 & we have escalated this case to concerned vendor they will get back to you within 48 to 72 working hours. We request your patience in the interim.

Please be assured of complete & satisfactory resolution.



Thanks & Regards,

Customer Care
Naaptol Online Shopping Pvt.Ltd.

I have at least 5 time, first i called dtd 1/16 then 1/19 then 1/22 then 1/27 and today also i have called but same std answer has been given to me i.e please wait for 48h & u will get the reply.. please help !!!

Dear Mr.Sharma,

We regret for the inconvenience caused to you. Please accept our apologies over the incident.

We would request you visit your nearest Blue Dart office and send the whole product to the below mentioned address:

JS associates,
2, Mangesh Industrial estate,
Subhash Nagar,
Mulund Link Road.
Nahur West,
Mumbai- 400 078.
Land mark Behind Designo Furniture Showroom.

Also, provide the centralized A/c # 113260. Mode: DP to the logistics. You will not have to pay any courier charges for the same. and if asked for the value of the order at the counter, kindly mention a value below Rs 1000 (as the order is defective does not hold any commercial value).

Request you to duly pack the product in the same original box that you had received along with the accessories at the time of delivery.

Also, ensure proper packing of the product is done, any defect during transit Naaptol will not be held responsible.

On the back cover of packing request you to add your name and complete address, along with Naaptol order no [2934570] and your mobile/ landline no for easy identification and further processing.

Please put the copy of invoice received by you (copy) inside the box along with a note stating the reason for Refund.

Please help us with the AWB [Air Way Bill] after sending the product.

It would take 2-3 days for the product to reach us, & we would initiate the refund and the same would be couriered to you within 10-12 working days.

Request your patience in the interim.



Thanks & Regards,

Customer Care
Naaptol Online Shopping Pvt.Ltd.

Dear,

Please note that the package has been send out dtd 2/4 thru blue dart courier vide awb :[protected] ( see attached pod for your kind ref)
Waybill No : [protected]
Pickup Date 04 February 2012
From New Delhi
To Mumbai
Status SHIPMENT DELIVERED
Date of Delivery 06 February 2012
Time of Delivery 18:05
Recipient Shantha

The package sent containing the following items:

1)Mobile phone (Black Berry)
2)Mobile charger (Black Berry)
3)Date cable (Black Berry)
4)Ear phone
5)Blue tooth ( Enter)
6)4Gb memory card
7)Polo wrist watch
8)Mobile pouch
9)Manual (Black Berry)
10) Manual CD (Black Berry)
11)Mobile battery(Black Berry)

Also note that the package has been delivered to advised address dtd 2/06.

You are requested to please advise status of payment per return mail.

Thanks & Best regards
Naresh Sharma

Dear Sir,
Please advise status of my payment as the package has been delevd, Thanks.

Dear Mr.Sharma,

We acknowledge the receipt of your order. Would like to inform, we have initiated a complete refund for the said order.

Please be informed it takes 3 working days for us to prepare the refund cheque and the same will be couriered to you at your mailing address, we expect you to receive the cheque within 7-10 working days.

Request your patience in the interim.



Thanks & Regards,

Customer Care
Naaptol Online Shopping Pvt.Ltd.

Dear Sir,

Noted below & please let us know awb details upon sending the cheque, Thanks

Best regards
Naresh

sewing machine not working

We received a sewing machine on 31st jan. On the top of box it was written "the product not ok" and "acc missing" . Please exchange the item or return the money.