[Resolved] Naaptol — Not received Money back | |||
Dear Sir / Madam, I have given order to Naaptol for blackberry phone with Order no. 2886333. The instrument was defected one & return the same. I have requested for refund & they sent me refund cheque with spelling mastake. Same thing I informed to customer care & as they guided me I have sent back the cheque & also they asked for bank statement scan copy for Jan month. I have sent to “backoffice.[protected]@gmail.com mail Id. After few days they acknowledge the receipt of cheque as well as bank statement but they are not making my payment. I have been struggling to get my money back from Naaptol. I have made phone calls to Naaptol customer care more than 35 times every time they are making false promise. Kindly take up the matter for the needful, Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 2 Comments | |||
Comments
Im going through the same tension. No one even care to respond. Please advice your friends never to use their service. I have adviced people on bulletin boards in different MNCs. It is the same service i got and been struggling to get them refund my money for more than 3 months now. Not even one person keeps up to his words.
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+91 92 2353 7000
+91 14 1402 4376
Number 11, Conopus, Kabra Galaxy Star-I CHS, Brahmand, Azad Nagar, Thane, Maharashtra, India - 400607
As per our telephonic conversation, you said that you have not received refund amount.
Please accept our sincere apologies for the inconvenience caused to you. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.
We have escalated this case to concerned finance team and awaiting a revert on the same. We request your patience in the interim.
Please be assured of complete & satisfactory resolution.
Thanks & Regards,
Customer Care
Naaptol Online Shopping Pvt.Ltd.