Naaptol Online Shopping — got the wrong product | |||
hi I am balaji I just received a New Jersey Polo Club summer season Jacket, and i saw the add as New Jersey Polo Club All Season Jacket I called the complaint number for naaptol and the consultant said that he cannot do any thing and asked me to call the order booking dept for lodging complaint, i said that this is the complaint number i received from naaptol and he placed me on hold for more that 10 mins (twice), and said that he will not take complaint and consultant requested to call after some time and so i asked for sup but he asked me to wait for a long time and then said that no sup is available and then said that he cannot take the complaint for this, and i asked for supervisor in the floor but tech said no supervisor is available in the floor, and asked me to wait for a long time and hung up on me, called again to naaptol after some time but got the same response from the next consultant i asked the ticket number for my calls and the consultant refused to give the ticket number, i attached both the jackets the first one is in the website and the second is the one which received please help me regards balaji selvam [protected]. Was this information helpful? | |||
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+91 92 2353 7000
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Number 11, Conopus, Kabra Galaxy Star-I CHS, Brahmand, Azad Nagar, Thane, Maharashtra, India - 400607
we are sorry to note that the item that you have purchased through the order no-3382964 .Is found defective. This is a very rare and unfortunate case and we apologize for the same.
We request you to kindly send the item back to our warehouse within 7 working days mentioning the order number on the packet.
* Items are to be returned with all accessories and original packaging.
* Careful attention is to be given with the packing of the product to avoid damage during transit.
Kindly do note- the above two points are to be strictly adhered to so that the sellers may process with a refund.
We would request you visit your nearest blue dart office and send the whole product to the below mentioned address:
js associates.
2, mangesh industrial estate,
subhash nagar
mulund link road.
Nahur west - 400 078.
Land mark behind designo furniture showroom
also, provide the centralized a/C # 113260. Mode: dp to the logistics. You will not have to pay any courier charges for the same and if asked for the value of the order at the counter, kindly mention a value below rs 1000 (as the order is defective does not hold any commercial value)
on the back cover of packing request you to add your name and complete address, along with naaptol order no [3382964] and your mobile/ Landline no for easy identification and further processing.
Please put the copy of print label/ Invoice/Delivery challan received by you (copy) inside the box along with a note stating the details of defect.
Please help us with the awb [air way bill] after sending the product.
It would take 2-3 days for the product to reach us, & we would send the refund cheque in 10 to 12 working days.
Request your patience in the interim.
Thanks & regards,
customer care
naaptol online shopping pvt.Ltd.