Naaptol / Padmini Flair BF60 Chimney — Defective Product - Please refund

Address:

Hyderabad, Andhra Pradesh

I never wanted to use this medium of complaint, but Alas Naaptol is compelling me to print the email conversation here. Awaiting a positive response from them -

[protected][protected][protected][protected]
Order no.4244156
[protected][protected][protected][protected]
Shailendra Kumar <[protected]@ishail.com>
Wed, Aug 29, 2012 at 10:50 PM

Reply-To: [protected]@ishail.com

To: Reply <[protected]@naaptol.com>

Cc: divya.[protected]@naaptol.com, Jignesh.[protected]@naaptol.com, Bhavana <[protected]@gmail.com>

It has been a MONTH and I have NO UPDATES to my order, if you cannot fullfill, please refund my money ASAP.

Regards

Shailendra

On Wed, Aug 22, 2012 at 3:36 PM, Shailendra Kumar <[protected]@ishail.com> wrote:
Requesting update on the AWB and shipping details.
Regards

On Mon, Aug 20, 2012 at 6:17 PM, Reply <[protected]@naaptol.com> wrote:

Dear Mr.Gupta,

Thank you for writing to Naaptol


Please be informed it takes 2-3 working days for our warehouse systems to be updated with your AWB & order details.

Please be rest assured once a confirmation is received from them, a complete replacement will be initiated and will keep you updated you on the same.


Appreciate your patience in the interim.

Thanks and Regards,
[censored]ikanth K.
CRM.
----- Original Message -----

From: Shailendra Kumar

To: Reply

Cc: divya.[protected]@naaptol.com ; Jignesh.[protected]@naaptol.com ; Bhavana
Sent: Monday, August 20, 2012 4:47 PM

Subject: Re: Order no.4244156

I have not recieved any update on this order, I again request to please process a refund as it has taken more than 10 days.

Regards


On Sun, Aug 12, 2012 at 8:11 PM, Shailendra Kumar <[protected]@ishail.com> wrote:


If you sending replacement please send on the following address -



Bhavana Gupta

33A Vertex Lakeview

Nizampet Road (Behind Eshwar Villas)

Kukatpally Hyderabad 500085

Regards



On Sat, Aug 11, 2012 at 5:10 PM, Reply <[protected]@naaptol.com> wrote:

Dear Mr.Gupta,

Please accept our sincere apologies for the inconvenience caused to you.

We acknowledge the receipt of your order & be assured your replacement will get within 7-10 working days at your mailing address.

Request your patience in the interim.


Thanks and Regards,

[censored]ikanth K.
CRM.
----- Original Message -----

From: Shailendra Kumar
To: Reply

Cc: divya.[protected]@naaptol.com ; Jignesh.[protected]@naaptol.com ; Bhavana

Sent: Saturday, August 11, 2012 8:45 AM

Subject: Re: Order no.4244156

Hi Deepika -
I had courier the defective product to you which has been delivered on 3rd Aug. The problem with brand is that they don't have any service center in Hyderabad, so either you refund and allow me to select another product. Thanks for all your help, but I am really facing challenge into my newly kitchen.

Below are the details -
Waybill No : [protected]
Pickup Date 3 August 2012

From Hyderabad

To New Delhi

Status SHIPMENT DELIVERED

Date of Delivery 04 August 2012

Time of Delivery 11:40

Recipient Ajay

You can always call me on +91720XXXXX

Regards

Bhavana


On Tue, Jul 31, 2012 at 6:33 PM, Reply <[protected]@naaptol.com> wrote:



Dear Miss Bhavana,

As per our telephonic conversation, firstly please accept my apologies for the inconvenience caused to you.

We are sorry to note that the item that you have purchased through the order no - 4244156 is found in defective,.This is a very rare and unfortunate case and we apologize for the same.



We request you to kindly send the item back to our warehouse within 7 working days mentioning the order number on the packet.



* Items are to be returned with all accessories and original packaging.
* Careful attention is to be given with the packing of the product to avoid damage during transit.



Kindly do note- the above two points are to be strictly adhered to so that we may process with a replacement .



We would request you visit your nearest courier office and send the defective product to the below mentioned address:



Naaptol Warehouse
Khasra no.386,
Gail no.2, A Block,
Mahipalpur Ext.,
Near Jet Airline Office,
New delhi-110037.



On the back cover of packing request you to add your name and complete address, along with Naaptol order no [4244156] and your mobile/ landline no for easy identification and further processing.



Please put the copy of print label/ invoice/delivery challan received by you (copy) inside the box along with a note stating the details of defect.



Kindly write us back with the AWB # & after sending product,



It would take 2-3 working days for the product to reach us, & once the product reaches us we would dispatched the replacement and a same would be couriered to you within 10-15 working days.



Request your patience in the interim.



Thanks and Regards,



Deepika S.
CRM.


----- Original Message -----
From: Shailendra Kumar

To: [protected]@naaptol.com

Cc: Bhavana

Sent: 31/07/2012 04:18 PM

Subject: Re: Auto Resonse Complaint Is Registered Mailer




Hi,



I did not recieve a response on the following complaint against order number 4244156. I am not satisfied with the product. First it came as DOA and did not work, then I contact the Padmini directly to send me a defective part which again recieved as a defective part.

Last time also when I spoke on phone with your customer care rep, I was told that I will get a sms for reverse pick up.



I am once again requesting to initiate a pickup for this faulty product, and refund either the amount or provide me credit so that I can buy another product on different brand.



Regards

Shailendra | 98663XXXXX





On Fri, Jul 20, 2012 at 4:03 PM, <[protected]@naaptol.com> wrote:





Dear Customer,





We take this opportunity to thank you and it is our pleasure to serve you. We have registered your complaint no: 3220466 and your order no is 4244156.



The product for which your complain have been registered is Padmini Flair BF Chimney



Kindly allow us to respond to your concern within next 5 to 7 working days.



We assure you timely response and resolution.



Note: This is a system generated response.



Truly,



Naaptol Customer Care