Naaptol — Product was damaged, request for refund, No response
BhBhargavi1182 on Jul 10, 2012
I have purchased a product from your company NAAPTOL. Order Details 4130611 are given below.
The day when i received the product (within 10 minutes) when i opened the package, i found the product was completely broken. Immediately i called your customer care back and told them i will send the product back and i need the refund. Till today i have been keep calling your customer care almost 25 times and waiting for them to refund the money.
I sent the product back to your company through bluedart couriers. Find the attached POD sheet. The Courier tracking number is 13579329072. Find the attached POD sheet for information on delivery.
Today when i called they said that they are processing my re-placement which i never asked at all. When i ask for something, they update their own information in the system, which is completely not acceptable. I need my money back. This is the very worst experience i am going through with your company.
I need my money back. I am now writing to CEO of the NAAPTOL and let me see what kind of response that i get back
Product: Stunning Classic 1 Gram Gold Plated Heavy Jewellery Order Number - 4130611
Order Amount: 1698.00
Shipping Detail: BHARBAGAVI .E.G.
Current Status: Order Delivered
State Date: 2012-06-12 12:35:37.0
Status Description: This order is shipped. Thank you for shopping with us. Please call 9223516148 for assistance.
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+91 92 2353 XXXX
Number 11, Conopus, Kabra Galaxy Star-I CHS, Brahmand, Azad Nagar, Thane, Maharashtra, India - 400607