Naaptol — Product was damaged, request for refund, No response
BhBhargavi1182 on Jul 10, 2012
I have purchased a product from your company NAAPTOL. Order Details 4130611 are given below.
The day when i received the product (within 10 minutes) when i opened the package, i found the product was completely broken. Immediately i called your customer care back and told them i will send the product back and i need the refund. Till today i have been keep calling your customer care almost 25 times and waiting for them to refund the money.
I sent the product back to your company through bluedart couriers. Find the attached POD sheet. The Courier tracking number is [protected]. Find the attached POD sheet for information on delivery.
Today when i called they said that they are processing my re-placement which i never asked at all. When i ask for something, they update their own information in the system, which is completely not acceptable. I need my money back. This is the very worst experience i am going through with your company.
I need my money back. I am now writing to CEO of the NAAPTOL and let me see what kind of response that i get back
Product: Stunning Classic 1 Gram Gold Plated Heavy Jewellery Order Number - 4130611
Order Amount: 1698.00
Shipping Detail: BHARBAGAVI .E.G.
Current Status: Order Delivered
State Date: [protected]:35:37.0
Status Description: This order is shipped. Thank you for shopping with us. Please call [protected] for assistance.
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+91 92 2353 XXXX
Number 11, Conopus, Kabra Galaxy Star-I CHS, Brahmand, Azad Nagar, Thane, Maharashtra, India - 400607