[Resolved] Naaptol — Products Received in Courier not Working | |||
I am one of the victims among many that are cheated by naaptol. If you check online there are tons of complaints regarding their service and non refunds. Regarding my order details: order number: 3767475 product name: 21 led rechargeable emergency light cum night lamp - buy 1 get 1 free status: out of the two lights received, both are not getting recharged and no indication of any charging. But as one is already charged by the vendor it is working, may work till that once charged by the vendor is over. Second one is useless as not recharged and not working either. They are simple scrap. They are quality less china items that we can find any where on the pavements in lots. I have tested in presence of courier boy itself and noted the same in delivery order. I contacted the customer service, contacted the ceo manu agarval, complaints section and no one is answering the calls and the mails. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 9 Comments | |||
Comments
NAAPTOL — Goods not get delivered
I had done online booking for BIG HOME - Mini Silai Machine with Thread Set + Classic 1 Gram Gold Jewellery from Naaptol.com on the 7th of November 2011 vide order no.2780850 through Debit card and after checking found that the order has been verified also but today is the 26th and I am yet to receive my products and whenever we call their customer service the say that they are very sorry and still the order is being verified. We have also sent a mail to their [protected]@naaptol.com but we have not received a revert.I would advice all the people reading this not to purchase from NAAPTOL.COM as they are cheaters. I would also like to know where can I register my complaint so that I get my refund.
hello ma'am, u shud register a complaint in the cyber cell department and the consumer redressal forum officer which would speed things up a bit :)
Dear customer,
we are sorry to note that the item that you have purchased through the order no-3767475.
As per our telephonic conversation you said that you have received damage/Defective product.This is a very rare and unfortunate case and we apologize for the same.
We request you to kindly send the item back to our warehouse within 7 working days mentioning the order number on the packet.
* Items are to be returned with all accessories and original packaging.
* Careful attention is to be given with the packing of the product to avoid damage during transit.
Kindly do note- the above two points are to be strictly adhered to so that we may process with a refund.
We would request you visit your nearest blue dart office and send the whole product to the below mentioned address:
js associates.
2, mangesh industrial estate,
subhash nagar
mulund link road.
Nahur west - mumbai 400 078.
Land mark behind designo furniture showroom
also, provide the centralized a/C # 113260. Mode: dp to the logistics. You will not have to pay any courier charges for the same and if asked for the value of the order at the counter, kindly mention a value below rs 1000 (as the order is defective does not hold any commercial value).
On the back cover of packing request you to add your name and complete address, along with naaptol order no [3767475] and your mobile/ Landline no for easy identification and further processing.
Please put the copy of print label/ Invoice/Delivery challan received by you (copy) inside the box along with a note stating the details of defect.
Kindly write back to us at [protected]@naaptol.Com or call us at [protected] & help us with the awb# & cheque favoring name.
It would take 4 to 5 days for the product to reach us, & post that we would send you the refund cheque in 12 to 15 working days.
Request your patience in the interim.
Thanks & regards,
customer care
naaptol online shopping pvt.Ltd.
we are sorry to note that the item that you have purchased through the order no-3767475.
As per our telephonic conversation you said that you have received damage/Defective product.This is a very rare and unfortunate case and we apologize for the same.
We request you to kindly send the item back to our warehouse within 7 working days mentioning the order number on the packet.
* Items are to be returned with all accessories and original packaging.
* Careful attention is to be given with the packing of the product to avoid damage during transit.
Kindly do note- the above two points are to be strictly adhered to so that we may process with a refund.
We would request you visit your nearest blue dart office and send the whole product to the below mentioned address:
js associates.
2, mangesh industrial estate,
subhash nagar
mulund link road.
Nahur west - mumbai 400 078.
Land mark behind designo furniture showroom
also, provide the centralized a/C # 113260. Mode: dp to the logistics. You will not have to pay any courier charges for the same and if asked for the value of the order at the counter, kindly mention a value below rs 1000 (as the order is defective does not hold any commercial value).
On the back cover of packing request you to add your name and complete address, along with naaptol order no [3767475] and your mobile/ Landline no for easy identification and further processing.
Please put the copy of print label/ Invoice/Delivery challan received by you (copy) inside the box along with a note stating the details of defect.
Kindly write back to us at [protected]@naaptol.Com or call us at [protected] & help us with the awb# & cheque favoring name.
It would take 4 to 5 days for the product to reach us, & post that we would send you the refund cheque in 12 to 15 working days.
Request your patience in the interim.
Thanks & regards,
customer care
naaptol online shopping pvt.Ltd.
Dear mr.Suresh,
As per our telephonic conversion, you said that you have sent product via blue dart courier & awb no:-[protected].
Thank you for providing courier details to us.
It would take 4 to 5 days for the product to reach us, & post that we would send you the refund cheque in 12 to 15 working days.
Request your patience in the interim.
Thanks & regards,
Customer Care
naaptol online shopping pvt.Ltd.
As per our telephonic conversion, you said that you have sent product via blue dart courier & awb no:-[protected].
Thank you for providing courier details to us.
It would take 4 to 5 days for the product to reach us, & post that we would send you the refund cheque in 12 to 15 working days.
Request your patience in the interim.
Thanks & regards,
Customer Care
naaptol online shopping pvt.Ltd.
Dear Mr.Suresh,
We acknowledge the receipt of your order. Would like to inform, we have initiated a complete refund for the said order.
Cheque Favoring : Suresh Vege Amount : 1298.00/-
Please be informed it takes 3 working days for us to prepare the refund cheque and the same will be couriered to you at your mailing address, we expect you to receive the cheque within 7-10 working days.
Do write us back at [protected]@naaptol.com if the cheque is not delivered in 7 to 10 working days or call us at [protected] for further assistance.
Request your patience in the interim.
Thanks & regards,
customer care
naaptol online shopping pvt.Ltd.
We acknowledge the receipt of your order. Would like to inform, we have initiated a complete refund for the said order.
Cheque Favoring : Suresh Vege Amount : 1298.00/-
Please be informed it takes 3 working days for us to prepare the refund cheque and the same will be couriered to you at your mailing address, we expect you to receive the cheque within 7-10 working days.
Do write us back at [protected]@naaptol.com if the cheque is not delivered in 7 to 10 working days or call us at [protected] for further assistance.
Request your patience in the interim.
Thanks & regards,
customer care
naaptol online shopping pvt.Ltd.
Dear Mr.Suresh,
As per our telephonic conversation, you said that you have received refund amount cheque of 1298.00 against the order no:3767475 & further you do not have any complain against Naaptol.
In addition, we will further evaluate how we can prevent this problems from occurring again in the future.
It’s our goal to retain you as a satisfied customer and will hope to serve you again in the future.
Do shop with us.
Thanks & Regards,
Customer Care
Naaptol Online Shopping Pvt.Ltd.
As per our telephonic conversation, you said that you have received refund amount cheque of 1298.00 against the order no:3767475 & further you do not have any complain against Naaptol.
In addition, we will further evaluate how we can prevent this problems from occurring again in the future.
It’s our goal to retain you as a satisfied customer and will hope to serve you again in the future.
Do shop with us.
Thanks & Regards,
Customer Care
Naaptol Online Shopping Pvt.Ltd.
Naaptol Online Shopping — want return
i am very upset with the experience i get from you people when i received my order which was not that which i wanted and ordered launch a complaint 9820524 want you to resolve it asap..order no:9942972 not delivered
order no 9942972 which is shipped on 31/07/2014 & AWB NO : [protected] BUT TILL TODAY THAT IS NOT DELIVERED PAYMENT ALSO MADECustomer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
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NAAPTOL — Product is not working order.
Sir , i purchase a spy pen 8 gb vide order no 46227 dt.6-09-09. before delivery, the corrirer agent charge rs.1690. after that i open the product and oprate. it is not working order. i try so many time to complain dept , he not reply, so kindly change my spy pen as soon as possable. i suffer my media work. thanks...ANIS SIDDIQUI..SAHARANPUR.U P .