[Resolved] Naaptol — THEFT BY RENOWNED SITE NAAPTOL | |||
ORDER NO- 3841144 I purchased a blackberry storm from naaptol.But after 2-3 days of delivery i found that the touch press of phone was inefficient,the speaker volume at full was not clear at all.And after 15 days o[censored]se it showed charging port problem. I sent back the blackberry on 11/6/2012. The phone reached Delhi on 12/6/2012.But i came to know that it was misrouted to Hyderabad and now I came to know that naaptol has alpha radio vendor over there in Hyderabad .The phone neither reached naaptol nor I received it back.And now naaptol says we are not responsible for such stuff. But I came to know that phone was sent to Hyderabad from Delhi by naaptol to their ALPHA RADIO VENDOR where they replace the phone with empty box with some pieces of glass in it.they returned the courier and declared it as RTO due to address not found. CONTACT NUMBER-[protected] Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
2 Comments | |||
Comments
Dear Customer,
As informed to you over the phone, you had send product through Track on Courier AWB# [protected] & the same was returned back to you by Trackon courier in EMPTY condition. Hence, Naaptol is not responsible for the mishandling done by Trackon courier.
We request you to register your complaint with Trackon courier and demand for your product or money, which was found missing in the Box.
Thanks & Regards,
Customer Care
Naaptol Online Shopping Pvt.Ltd.
As informed to you over the phone, you had send product through Track on Courier AWB# [protected] & the same was returned back to you by Trackon courier in EMPTY condition. Hence, Naaptol is not responsible for the mishandling done by Trackon courier.
We request you to register your complaint with Trackon courier and demand for your product or money, which was found missing in the Box.
Thanks & Regards,
Customer Care
Naaptol Online Shopping Pvt.Ltd.
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+91 92 2353 7000
+91 14 1402 4376
Number 11, Conopus, Kabra Galaxy Star-I CHS, Brahmand, Azad Nagar, Thane, Maharashtra, India - 400607
As per our telephonic conversation you said that you have sent back product at our warehouse address.
Please accept our sincere apologies for the inconvenience caused to you. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.
Your complaint Id 2846685 & We have escalated the issue to our concerned team and awaiting a revert on the same. We request your patience in the interim.
Please be assured of complete & satisfactory resolution.
Thanks & Regards,
Customer Care
Naaptol Online Shopping Pvt.Ltd.