[Resolved]  Naukri.com — no service after sales

My experience with Naukri.com is by far the worst.It all started right from the 1st week after availing the service and still continuing the same. I took your Express Resume Development Services on 13th May, 2010, so I was supposed to get my Resume done in 7days. Still according to your customer care, you considered it 7days after filling up the your PAW, so I filled my PAW on 14th May. Hence, my Resume should reach to me by 21st May, which did not. Also, I was promised by sales executive Mr.Rahul at the time of payment that the resume writer will call me directly to take my inputs, which never happened. I kept on waiting for the call which I never received. When trying to contact Mr. Rahul at the number provided by him, [protected], no one picked up the phone. Again contacting your customer care, they told me it will be done by 22nd May, so at last the 1st draft reached to me late night, around 11pm of 22nd May.

After that, I replied by suggesting a few changes and adding my inputs to divya.[protected]@naukri.com and rahul.[protected]@naukri.com on 25th May, and its now the end of 31st May, but I never heard anything.
By calling customer care number (which is always busy for existing customers) again on 25th May, I contacted one of the executive to look into the matter, the reply I got was that someone will be contacting me very soon. But, as expected, no one did! Calling Mr.Rahul again, and wasting time to listen to his caller tunes is the work which I did again, only because he didnt pick up my phone again.

Still, to pursue my case further, I called customer care number again and asked me to contact a senior executive, so i talked to Miss. Deepika, who assured me that it will be done today itself and divya / rahul will contact me by the evening today, but again as u know, none of them did!

I am still receiving mails from automated system to take the resume services, but after having such an experience, what better can I say? I thank God that I took the express resume service, else, it would have taken them months to build a simple resume. I never expected such kind of service from naukri.com. Atlast, I am trying this option just to see if it works, or again my effort goes in vain.