[Resolved]  Naukri.com — Fraud service by Naukri

Address:

Gurgaon, Haryana

Hope this work now...!!!

With aspiration of better job I opted the service of Naukri.com on 14th June 2011. The sales coordinator was Ms Annie Gakhar Ph No [protected] (Email add - annie.[protected]@naukri.com). I was informed that with 10-15 days resume development team will contact me and my resume shall be developed jointly in 1 week time and then it will be forward to consultants and .....

On 23rd June, I contacted wrote her that no one from resume development team has contacted me after repeated trying her cell no for 2 days (atleast 5 times in a day). She wrote back saying they will contact me shortly. On 27th June I got my first draft. I was insane after reading the first draft. It was the same what my resume had which I have sent for undertaking my profile and other were all doubtful entries. The person who made the resume does not even understand the difference between B2C and B2B sales. When I called her she could not even speak English properly. I don't doubt her capability but I have too as it is related to my career.

Even after replying I started getting reminder and then draft cover letter. During my first interaction with Ritu Kumari (Resume developer) she spoke to me only for couple of min and that too hurriedly. When I took the service it was told that I shall have dedicated person, they will discuss before making the resume and it will highlight my requirement. But it turned out to be false.

Then I tried to contact sales coordinator to change the resume developer she stopped picking my call. For atleast for 5 days and not less than 7-8 times in a day I called her but no reply. Then I left message and she replied once that resume will be discussed and made. I gave up.

I called Ritu Kumari (Resume developer) again and she said resume are like that only she can't do much. She said on 1st July the second draft will be sent with changes, I had no choice I gave up. I kept trying sales person but no reply. I called call center toll free number and registered my complaint on Friday, Saturday, Monday, Tuesday and Wednesday (today). They gave reason that they will ensure a call back, senior will contact me, they are busy they will send me, your complaint has been registered action will be taken, complaint has been registered and it has been forward to the concern and such answers.

Meanwhile I took number of seniors of Annie, Mr Himanshu and Mr Aarti (Mr Himanshu's boss) but no one is picking the call for last 2 days (after I got the number). I tried atleast 10-15 times in a day but they were making call in between as the number were coming busy.

Ph No[protected]Ritu Kumari)
[protected]Himanshu)
[protected]Aarti)

I also contacted Ritu Kumari on Tuesday (5th July) she made excuses and tried to be rude then promised to send me the resume by evening. Today (6th July) she also stopped picking the calls.

They is no development even after paying so much, following up regularly. I think I have wasted my money and these service seems to be fraudulent practices.