[Resolved] NDPL - North Delhi Power Limited — excessive billing and no customer service
I have the electricity connection from NDPL. The connection number is [protected]. Earlier we had the connection from the Thekedar's and then the tender was taken over by NDPL. We recieved a bill amount of 10000 for 6 months on April-08 and we paid the complete amount. We asked NDPL to send us the monthly bills so that it is convenient for us to pay the amount rather than sending the huge bills consolidated for 10-15 months.
Instead of several reminders, calls, complaints we again got the bill of 14000 in the month of August-09 and then 17000 in month of Oct-09. Now the electricity connection has been disconnected and NDPL is also threatning to take off the meter.
We went to the Shalimar Bagh office and met Commercial Manager (Rajeev Gupta) who does not seem to have any customer interaction ettiquetes. He was literally arguing and fighting with us. To add to it, no customer in that premises looked satisfied with NDPL system.
We asked him for all the bills starting from the month of April-08 till date. He told us that "No bill has been generated since April-08 as the premises was locked. (Let me phrase it out that our house is open 24*7 as there is someone always available at the premises).
Now the question arises that if the premises was found closed:-
1. Why no one bothered calling me or mailing me?
2. Is there any number of attempts made if the premises is locked?
3. How come the Bill amount is 17000 if the premises have been locked for almost all the attempts made by the NDPL guys.?
4. Why the connection was not disconnected when the premises was locked and the bill was not generated for almost 18 months?
Let me also phrase out that the meter reading has continuously been taken by the NDPL guys but the bill has not been generated. And now to cover up the things, they are saying that the premises was locked.
They are also not ready to accept the payment in installments...I want this to be taken with HIghest authorities and I need justice at last.
Complaint marked as Resolved Aug 14, 2020
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