Comments
I have noticed that the services of Neeta are deteriorating day by day. I travel on the Mumbai Pune route very often. I am told that Neeta does not directly operate the buses but has given the contract to third parties. These people just do not care for the customers who have booked the tickets in advance. The buses do not stop at pick up points and at times they arrive before time and depart without picking up the passengers. This happened to me and my family members twice in two months. It is extremely irritating and frustrating to see the bus just leave in front of your eyes without stopping to pick u up. Yesterday i had booked a seat in Bus no. 48 (Ticket No.44328) from Pune to Mumbai and my pick up point (Kinara) was clearly informed to Neeta while booking. However despite waiving at the bus at 6.30 pm, the bus driver did not stop the bus. When i reported this to the agent (Sana travels-Ideal colony), he showed his helplesness and diverted me to Neeta (Mr.Dutta). I had to wait at the stop for more than an hour waisting my precious time. A similar incident occured last month when my family was travelling from Mumbai to Pune (Agent-Neeta HO, Chembur-Yogi), when the bus arrived 30 minutes before time and left without picking up my family. All these incidences are completely unacceptable and cannot be forgiven. If i do not receive a proper justification from Neeta, i will take appropriate steps and also not hesitate to approach concerned authorities/ consumer courts.
Reply
I took a Neeta Travel bus from Pune to Dadar (Mumbai). The bus was to depart from Pune at 9 pm, which it did, but it spent an hour roaming around Pune picking up passengers and by the time it left Pune actual, it was close to 10:15 pm.
Having taken their usual breaks, it reached Sion at 1 pm, where I was told that the bus would go straight to Borivli as they skip Dadar post midnight. And I was asked to take a cab till Dadar.
When I protested, the driver and helpers were least bothered and had be offloaded.
I ended up spending another Rs 100.
Customer is King?
Having taken their usual breaks, it reached Sion at 1 pm, where I was told that the bus would go straight to Borivli as they skip Dadar post midnight. And I was asked to take a cab till Dadar.
When I protested, the driver and helpers were least bothered and had be offloaded.
I ended up spending another Rs 100.
Customer is King?
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
35%
Complaints
243
Pending
0
Resolved
85
+91 22 2890 2666 [Mumbai]
+91 94 2989 3100 [Surat]
+91 21 6826 1781 [Mahabaleshwar]
Shop No. L-7, 9, 10, Shroff Chambers, Jalaram Mandir Road, Paldi, Ahmedabad, Gujarat, India - 380007