Neeta Travels — Incorrect destination

I booked one ticket for my wife from Mumbai to Pune on June 13, 2009 from an agent in Andheri East. I asked the person to confirm me what will be the destination, whether it will be Kothrud or Pune Station and I was told that the same is going to be Pune Station.

On arrival in Pune, the bus was stopped near Ideal Colony in Kothrud. After waiting for temporary arrangement for half an hour all persons were made to arrange for their travel from there to Pune Station. My wife and 1 year old daughter with luggage were made to suffer through the heat.

On calling on Neeta's office in Mumbai on[protected], repeatedly, they kept on mentioning the bus will go upto Pune Station till it finally halted at Kothrud. On final call to ask why it was done so, person responded that this was not their fault but the agent;s fault who mentioned it to you that the bus will go upto Pune Station. Not to mention here, the service is bad, AC for which we are made to pay twice the normal rates, the language used by these illeterate bus operators was anoying and definately disturbing. We landed up paying few more hundreds for Auto charges in Pune, but more pain was these services for whom there is no solution. Individual customers are left on their own to fight and there is absolutely no control on these agents.

Can someone hear us? Can we get justice someway...