| Address: | Mumbai City, Maharashtra |
I with my wife and daughter had booked bus tkt from Mumbai and Pune dt 22 Apr’11 and Pune to Mumbai dt 24 Apr’11 from MakeMyTrip and both the tkts were confirmed with seat nos allotted.
When I reached on 22 Apr to board the bus at the allotted time (8.30am)the person sitting at your counter at Maitri Park, Chembur tried to contact few persons but one bus came and went away without stopping, then the 2nd bus came at around 9.05 am but the seats which wre allotted to me were preoccupied and when I asked so the attendant in the bus replied that this is not the bus in which your tkt is booked. So I was accommodated way behind my allotted seat .
The return part was much more horrible.
When I reached at 5.05pm the time printed on the tkt at the Jagtap Dairy point in Pune the person sitting there at Sriram Travels denied of any online booking and said that neither attend online bookings nor we allow anybody to board the bus from this point. He said only persons who have taken tkt from him are allowed and the same happened also, later on we called on the number printed on the tkt then they confirmed our booking and told us the bus number, thus we got into that bus, but still that fellow was shouting on us and said to the driver and the attendant to make us allightened at the next point i.e. Wakad. But we came by that bus only.
Hence I have few suggestions for you :
1.Don’t entertain online bookings when you are not capable of managing it efficiently.
2.Try to make ltd boarding points and should see how the staff there is working.
Because resultant is you are yourself spoiling your image no matter how much you spend on marketing.
HEMANT SINGH NEGI Was this information helpful? | 
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