Neeta Travels — customer harrasment

Address:

Mumbai Suburban, Maharashtra

i had booked a ticket in neeta volvo bus from mumbai to goa dated 21st december 2011. i had booked the ticket through their online booking service on 8th december 2011, when a few tickets were booked for the same coach. i booked a sleeper berth (ticket no NTT2264037 ; berth no: 6A) after confirmation from the customer care executive that only females are allowed to book tickets beside a female traveller. however at the time of boarding (coach no. MH 04 G8585) from goregaon east, i find to my surprise that the sleeper berth beside her had been allocated to a male passenger. the coach attendant "mr. shetty" was quite unpleasant to talk as he refused to even listen to anything. i contacted the local office but they had no clue to anything. i tried to keep the bus at halt till i confirm with the customer care but the driver and the attendant refused to accept. so i had no option but to let my mother board the bus. when i contacted the customer care they were of the opinion that they could not do anything since they can only provide information but promised that they would forward my complaint to the respective authorities as soon as possible and try to get things sorted. the executive also provided me a phone number of an officer at the Borivili Head Office of Neeta Travels. I immediately called up the respective officer but he was crude in telling me that there is no such guarantee for female seat bookings in a 2X2 sleeper and that i should have booked a single sleeper. i dhad no clue what he meant buy saying guarantee in a single sleeper as there is no chance of anyone getting an adjacent seat be it a male or a female. when he hung up the phone i called up the customer care again, and this time the executive wanted to provide me with an email id to write a complain. i was dumbfounded how they expected me to go home, write an email and wait for its reply till tomorrow morning when my mother's journey is supposed to have been over by then. when i lost my patience and insisted to provide me a phone number of the concerned person whom i could talk to to get things sorted and that my mother could spend the travelling comfortably, he gave me a phone number of a guy called moulik. he took initiative to call up the coach attendant and offered my mother the helper's seat at the end of the bus and that too in the upper berth. my mother rightfully refused as she is 62 years old and cannot afford to take the risk of travelling the entire night at the rear end of the bus absorbing all the shocks and bumps from the road travel.
and thereafter nothing is happening. i am really frustrated to learn that Neeta Travels inspite of being one of the most famous travel services have compromised so much on customer safety and comfort. i owe an explanation and compensation for the above act of irresponsibility and mistrust that Neeta has performed to its customer.