[Resolved]  Neeta Volvo Bus Service — Headache due to AC condensing unit noise and pathetic washrooms at their stoppage near Khandala

Address:

Mumbai Suburban, Maharashtra

I am using Neeta Volvo bus service since 5/6 years. I was very happy with the service but off late it became a headache. As this is the best way to travel to Pune, we always travel with Neeta. As they have now fleet of buses plying to & fro through out the day they are only minting money and are not interested in maintaining the standard.

As neeta has its onwn stopage on the Mumbai Pune expressway they stop there only and it is compalsory for the customer to eat whatever is available there, which is not bad, but it it not Neeta' s duty to maintain good washrooms for there daily clients. Ladies wash rooms are in a very pathetic condition, one can not stand in the toilet, the space is very small, its not a gents toilet, where they can only stand and relieve themselves, they should keep in mind that it is a ladies toilet, secondly, the wash basisn are fully broken and the entire washroom area stinks. Because there is no other alternative, the ladies have to use it compalsarily.

Yesterday I traveled from Wakad to Goregaon by neeta Volvo No. 8303 (lemon yellow colour bus) Its condensing unit of AC was making too much noise. Initially I thought that it will stop as & when the bust will start, but sorry to say, through out my 4 hours journey I felt like sitting near a concreat Mixer. Other people were also had the problem, but no one was having enough guts to complain. I raised my voice and asked the cleaner to put off the AC, but as there is no other alternative to get fresh air, he also was not able to follow my orders and in turn through out 4 hours it was a torture and I had severe headache, which is still there, while writing this mail. We book Neeta Volvo to reach our destination comfortably and not to have headache afrer paying the full amount of ticket, or else we would have used train or other state transport bus service.

I am requesting Neeta Volvo to refund my payment of 2 tickets to me with compensation for 4 hours torture, which you are requested to look into and do the needful.

Lata Likhitkar[protected], [protected]