[Resolved]  New Saravana Stores — Wrong commitment provided by the sales guy

Address:Chennai, Tamil Nadu

Dear all,
I am Pradipta Kumar Nayak working for AdityaBIrla Money , Chennai , recently on date 29/09/2012 visited to New Saravana stores (129 , Usman road , T.nagar , chennai-17) to purchase a wireless bluetooth headset and asked the sales person to show different bluetooth models wherein I can receive calls and also access music , however the sales guy sold the bluetooth stating that I can access all my requirements , even given a commitment of 1yr of waraanty on this. When I opened the box for test purpose after paying the full amount of Rs 742.00 at that particular counter I found it as wrong , because music option is not available to that device. I asked the same again to the sales person , but he directly refused to change the device and behaved rudely . Even I requestd him to exchange the device and was ready to pay the extra amount for my required one , but he didn't listen me at all . I would like to mention one thing that , when I asked the sales person to provide the mail-id of their manager , one of the guy told me its www.microsoft.com and even they were not ready to provide any information about their manager . I had never seen such a bad and poor service
ever before . For details I am attached the billing details , kindly find the same do the needful asap.
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Aug 13, 2020
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