Nike India Complaints & Reviews

Hello
Customer care service & also th quality is decreasing by Nike. After mailing this, no postive action is taken from their end. I sent them 3-4 mails with some snaps also.

I'm a loyal customer of Nike for many years now, may be from my School days. Not only me, our whole family has a fascination about using footwears from Nike. Very few times it happened that we bought shoes of other brands. I mean we were in an impression that quality & brand wise Nike is far far better than it's competitors. But for the last 2 years, our experience is getting worse as the quality probably is going down.

Our experience has been terrible around 2-3 times in the past but, this time again a problem occurred with a shoe purchased from one of your outlets in Marathali, Bangalore during my official trip in the month of February 09. It was around of Rs. 2,700 & I've used it only around 10 - 15 times maximum in these months.The lower material of the sole got detached repeatedly, then I had to fix it with gum But then also it was coming out and in a very embarashing way one day in a function it just detached again. I didn't collect that part knowingly and came back home that way. Not only that the outer look of the shoes also got worst in very few days.

It's now not possible to go all the way to Bangalore for this reason and I don’t have the Bill also. I just thought to write to you about this and it doesn't matter I get a replacement or not. If it can’t be replaced, I don’t have any issues but I want to return the pair of shoes to you officially so that you guys can check that, improve the quality. Atleast the other valued customers can trust your brand for your exceptionally good quality what is decreasing now. As the most prominnt footwear Company, you should give utmost importance on mantaining the quality.

Hope to get a positive response from your end at the earliest considering me a loyal customer of yours. Please feel free to get in touch with me any time for future communication.

Thanks & regards,

Biswajit Mohanty

I had purchased a pair of shoes(Style Number 314852 Col Code 041 Description Nike2.04 ) on the first week of oct 09.from SIPL Retail Ltd ,Gulmohar park ,Ahmedabad-06.Not even a week went by and the sole came out loose.I have returned the said shoe on the 29th oct 09.(Not even three weeks from purchase date),Since the bill claims states that there is a gurantee of 10 weeks against manufacturing defects I had asked for an exchange or a refund of the shoe value (INR 2500).Their answer was an emphatic NO. They refused to give this writing..They said all they could do was stick the sole back .


The problem does not end there!!!! I had actually bought another pair of nike shoes from the same store just 2 months back with the same results !!!!!.They had told me they had to send the shoe to the company and since i had no shoe during this period I went and bought the above mentioned Shoe
IMAGINE MY FRUSTRATION AND MY STUPIDITY!!!!!!!!!!!!

Dear Sir/Madam,



I purchased Nike Air Synergy shoes bearing stock no.[protected] vide Bill No. SC9/4687 dated 11/10/2009 at Rs.2995/- from SSIPL Retail Ltd, Nike Shop, GF Arvindbhai House, Opp. CITI Bank, C G Road, Ahmedabad, Phone[protected].



Within two weeks, I found the following problems:



1. The left shoe Toe Cap have got dents. In the case of right shoe it is ok.

2. Inner stitching and finishing in the shoes are not upto mark.



To make the things very clearer, I am enclsoing scanned picture of the left shoe with remark/circle showing dents and a retail invoice for your further study and needful.



I feel this is purely due to inferior quality of material used and poor workmanship by SSIPL or your business associate.



I have been wearing Nike shoes for last 5 years that I had purchased in 2004 from US at $135 and still I didn’t find any problem with them. Still the Toe Caps of both shoes do not have such dents or problem. Inner finishing of the shoes is really mind blowing!!! Due to extra ordinary and satisfactory performance of these shoes, I was lured to further purchase Nike shoes. However, I came across problems with Nike Air Synergy this time unfortunately.



I would, therefore, request you to please make necessary arrangements for replacement of said shoes at your earliest.



Thanks,



M P Macwan

Mata Pole, Christian Street ,

Karamsad 388 325

Taluka & Dist. Anand

Gujarat

Cell No. [protected]

I bought a Nike shoe, the overplay after using an Indian Brand for long. I spent 3200 INR for this pair of shoes. WIthin a span on 2.5 months of normal usage the sole broke. Not just for one shoe but both and this was so shocking. When I approached the retail store on Brigade Road(SSIPL) they said they cannot replace it immediately. It would take around 3 to 4 days. When I got there, they told me that they cannot replace it since it was not in stock. After pushing really hard the store manager said he can give me a white one ( the reason being it was not sold out since it was not in demand). I had paid so much for the shoe since I thought the brand would be good. When I went for the replacement they almost coaxed me to buy a more expensive shoe failing which they could only offer the white ones which were not at all my choise. I was utterly surprised by the way their tone changed when you came for a replacement. The were sweet talking all the other customers who were there but I was not being looked after as a customer at all. I have not used the shoe yet . I am planning to use Facebook to debrand this company. I have a social network of 1000 plus friends who will come to know the rue mettle of this company. The salesperson almost threatened me saying this would be the last replacement and if this piece went defective then it was none of their problem but it would definitely not be replaced. Why should a customer go through this because so so low quality standards set by a so called BIG BRAND NIKE. I am at least convinced that NIKE TRULY SUCKS.

i recently purchased nike pro from ssipl store pacific mall ghaziabad.i invested my money for this product hoping that this would enhance my performance and help me protect from getting hurt while diving(cricketers wear it when on field).but when i used it first time and went for a dive it got torned. and now when i asked for the compansation,they are giving me exuse that this is not the purpose of nike pro.but when i asked the salesman while buying the product the salesman provided me wrong information.investing handsome amount on these products is not a joke and i want my nike pro changed.

Hi,

This is to inform you that Primus Retail outlet at Mira road,(sai baba nagar) has not been keeping good stuff on sale. This is regards to a NIKE floater purchased in the month of aug '08(09-aug-08 a point of sale transaction *check records) was of defective quality which resulted in an early damage(within 11months) and result of an minor accident due to poor quality. Paying high prices for just a brand is not worth if there is no quality to it.

Please answer the following questions.

1. Does Nike manufacture deffective goods?
2. Does Primus outlets sell outdated goods?
3. Does Nike & Primus both donot care for customer satisfaction?

This sale of poor brand and lack of information from the Primus(outlet, mira road) to this querry leaves a bad impression of the outlet aswell as the brand(Nike).

Please revert back as this is a cause of concern as many other brands are availabe in the market. Before moving on to other brands i am seeking an explanation and an action on the above.

Thanks & Regards

Amit Malvekar.
Direct contact : [protected]

dear manager,
i have bought my shoes on 2/0/20008. A year has not completed and my shoes are toed and i have tried every possible thing but i is not working. i have taken my shoes from unit No.6G Laxmi Industrial Estate Andheri(w), mumbai-400053. i will like for a replacement of my shoes. My shoes no is 31787.

i now u will help me
i am waiting for your reply

Nishit Gandhi
Mumbai

THE UNDER WRITTEN COMPLAINT HAD BEEN DONE BEFORE 12-- DAYS STILL THE NIKE INDIA PEOPLE ARE SO CARE LESS AND LEAST CONCERNED THAT THEY DONT EVEN BOTHER TO REPLY TO THE CONSUMER NEITHER THEY DO ANYTHING FOR THE COMPLAINT AND THE CONSUMER IS UNDER SO MUCH TROUBLE WITH OUT THE SHOES AFTER SPENDING SO MUCH ON SUCH A BRAND WHICH DELIVERS SUCH BAD QUALITY SHOES


From: Shivani Thakkar <[protected]@yahoo.com>
To: consumercare.[protected]@nike.combr...

Dear Sir

I am a small but a very important customer of your company. I have purchased more than 10 pair of NIKE shoes as I strongly believe in brand loyalty and I don’t purchase any other brands shoes. But now I think I will shift over to some other brand after what I have experienced this time. I purchase a NIKE shoe on 14th Feb. 2009 from your authorized Nike showroom named Nike J&K REGD. Jammu j&k. Bill no. 4954. and from the very next week my left shoe has started making a horrible sound I complaint to the dealer so many times but he does not have any answer to my complaint and nor he is taking any responsibility of the same. Such a huge company and such a poor service it’s really a shame. I want immediate action on my complaint if you want to save dignity of the worlds biggest shoe brand.

Waiting for your reply.

Gaurav Sapra
Mob: [protected], [protected]
Jammu J&K
India

I purchased a pair of Nike air vapour quick shoes at the cost of Rs 3995/- . Within a week or two the shoe sole started loosing its pasting. The shoe was purchased from M/s SSIPL Retail shop at Mani Square located in Kolkata vide Invoice No. CM9/17 dtd 03/04/2009. The Shoe was returned to the Shop on 09/5/2009 for replacement as promised earlier.

Unfortunately there is no communication from the seller's side till date. We visited the shop also in the meantime but no corrective action has so far been taken by the seller.

We are thoroughly disgusted with the after sale service of the company of Brand "NIKE" .

Regards

Pravin

I purchased Nike air max 360 running shoes for Rs 9900/- on 09 Oct 2006 from 38, Basant Lok, Vasant Vihar New Delhi vide invoice No SC6/1872 dt 09/10/2006. I have used the shoes only for skipping the rope on excellent surface and sparingly for road running. It's sole is almost new and not worn out, other surfaces are also in excellent condition, however, the other day i observed that the left sole lining that seals the air inside has opened and the air cushion is gone!
i just can not believe it. with its overall condition and new vintage, I expected the shoes to last for next 3-4 years since i use it only for about 30-45 minutes 3-5 times a week.
i don't know who to complain as i am in dehradun and the shop contact no on the invoice does not respond.

I had purchased Jordan C.P shoes worth Rs 8, 550 on the 21st of June 2008 from SSIPL Retail Shoes, South Extn, New Delhi. The sole of the shoe got damaged within less than 6 months.

On giving the shoes for getting it repaired, they said it couldn't be as the WARRANTY PERIOD has elapsed. The so-called warranty period was a meager 3 months.

Really feel cheated for such disgusting service being provided by Nike. I am never going its shoes again.

I had been to Nike's retail outlet "Forum Commercial Complex" to get a pair of quality tennis shoe for my daughter on 3rd of Jan 2008. During selection the sales personnel insisted upon us to buy the model WMNS AIR RELUX with unit MRP of Rs.3700/- and my daughter liked it too. During payment iI was further intimated thatwe were very lucky as the Company has accorded a discount of Rs.555/- on the product . The performance of the shoe was quite satisfactory for 4 months whereafter we noticed that the upper material of the shoe was falling apart and getting cut out of its own. I took the product to the retail counter along with the bill/voucher only to find that the sales personnel, though admitting the defect, shrugged of the responsibility on the plea that the product carrieda discount and is as such out of the coverage of Warranty. Even when brought to their notice that the same was not intimated during the transaction they undertook no responsibility claiming it to the "COMPANY POLICY". I feel thoroughly cheated by such a Multinational Concern of international repute like NIKE

Hello,

Recently we visited Nike store at Forum Mall Bangalore, India. My wife liked a pair of women sandles, she asked the price, and the saleman said "Three - Eight hundred". My wife heard it is "Three Eighty".

She found it a good price and gave her credit card, when she saw the actual invoice, she realized that the amount is actually Rs. 3800/-

She asked the sales man and store manager that she doesn't want this much expensive sandles and she want return it. Salesman said, they do not have any return policy, the only thing is, she can exchange it with something else in the store.

That was surprising that Nike does not have any return policy in India. Salesman was also at fault as he didn't told the price in the right way. If he would have said "Three thousand, eight hundred", my wife would never given her credit card for purchase.

I request Nike to look in to the matter and direct the store to accept the return.

Below is the invoice and store information.

Date: 05/11/2008

Bill No: A9/1700
12345

Shop Name: SSIPL retail private limited,
Franchise: M/S sapna investments
Shop No. 17, Ground Floor, The Forum, Hosur Road-Bangalore-29
Phone:[protected]

Hi Kiran,

I brought my shoe 6 months ago (01-Nov-2007) the actually cost of the shoe is 4, 900/- after discount I got it for 3, 500/- .

Last Week I found the shoe bottom has come out and I compliant the same to the shop keeper but he refused to take back.

Nike was my favorite brand, but the above problem made me very unhappy.

I have lost the bill but I have got the transaction made through my Axis bank card as on 01-Nov-2007.

Regards
Kiran Kumar
[protected]

Nike stores in India are providing wrong information. I went to a Nike store and purchased Nike running shoes (these are my 6th pair of Nike shoes.). I asked the sales man,"Are the same models available in US?". The response was that "Models are made as per terrain etc. which are specific to India". Based on this purchased the shoe, but reality is it is same as in USA and the price differential is over 60%. I wanted to give the shoes back to the store but the store manager responded in a negative way. Calling up Nike's office doesn't help as well. I mailed them and called them 100 times, they did not respond. The regional manager says call me after half an hour and never is available after half an hour. I am surprised by their not responding.

Nike has a brand, and it is not living up to it. Based on false information they sell goods in Indian stores.And also don't respond to the customer care.