[Resolved]  Nikon L120 — CAMERA with Defect from first day of purchase

Address:

Maharashtra

Below mail is sent to [protected]@NIKONOA.net

Dear Concerned Authority of Nikon Customer Care India /Asia

I had bought new NIKON camera L 120 from the store (Impact Retail Private limited) at INDIA- Pune on 22nd May 2011. Service warrantee card number 70131534. Along with the camera memory car is received. Store sales man mentioned that this authorized 4 GB memory card is given with each new NIKON L120 camera.
On very next day, I had visited the store & explained sales man that photo is not getting clicked. But salesman demonstrated that if the ‘Click button’ is pressed with lot of pressure then the photo gets clicked. Though the excessive pressure was required to be applied to click the photos, sales man mentioned that there is nothing abnormal with the CAMERA & excessive pressure must be applied.

After about 8-10 days, I had again visited the store to complain the same issue of photo not clicking. Once again the salesman of the store demonstrated that photos can be clicked by putting the excessive pressure.
On 15th July , I had been to EUROPE for FAMILY tour. I clicked about 600 snaps ( which includes few video files ) by putting that excessive pressure. I was facing another problem .In one click, two photos were getting captured. BOon 5th day of the tour, I realised that only 40 photos can be viewed in the preview of the camera. At the same time photo’s were not getting clicked at all by the CAMERA. It was really disappointing because all those memorable moments captured in hundreds of photos were not visible.
After reaching INDIA, I checked if the photos can be viewed by inserting memory card in LATOP. But I could view only 40 photos in LAPTOP, which were shown in preview of the CAMERA. Remaining files were in some unknown format & those were not getting opened as images.

Finally I visited NIKON service centre of Pune. I desperately wanted to get those remaining 460 odd photos recovered. But service centre informed me that they cannot recover those photos. They also informed me that because the CAMERA is not working they cannot find out if this issue is due to ‘defect in CAMERA’ or ‘defect in memory card’. ( You can refer to Invoice no 8100196 from Nikon Authorized Service Center Pune – India )

• When I raised this as a major concern with the NIKON Service centre manager , he gave me a contact number of service centre of memory card & asked me to contact them.

• Service centre of Verbatine memory card had explained me that this issue is due to embedded system of the CAMERA, but they would try to recover some photos/video file. They had send the card from to their main service centre which is at Delhi. . Please refer attached scanned copy of receipt given by the memory card service centre.
After about 10 days , service center of the card could recover almost all snaps but the video files could not be recovered . I was very happy & impressed with the help of service centre of memory card
In this case, I would request you:
- Please check if above defect is generic for L120. If yes, please take appropriate actions in your manufacturing & support centres so that NIKON customer satisfaction & image will not get impacted.
- Please train the NIKON service centre manager ( Jatin Surana ) of India- Pune, to be knowledgeable , sensitive & sincere towards the issues reported by NIKON customers. I found him absolutely insensitive & casual towards the customer issues. I feel like cheated particularly from the behaviour & attitude of Jatin Surana .

- Since my CAMERA is not working & the problem had been reported with the store on very next day of the purchase , I request you to provide replacement of the CAMERA.
Thanking you in advance.
Parag Deshpande
Quality Manager- ATOS SC01
91-[protected]