[Resolved] Nokia 1110 — Warranty denied

[Resolved] Nokia 1110 — Warranty denied

S sibijohn from Dombivli, Maharashtra

To, Whomsoever it may concern Dear Sir/Ma'am, This is regarding my Nokia Mobile nokia1110, IMEI no. [protected], which is under warranty, recently it developed a fault, that "8" button wasn't functioning, I took it to Nokia Care SCF 71-72, Sector-15 Market, Fardabad. They said it's because of liquid damage, and seeked 450/-. Whereas there was no corrossion found in the circuit. I defended but all went in deaf ears, As i was sure in my statement i decided to get it repair from a local shop for they insisted me to pay 55/- for estimation check, despite the warranty status, they mentioned NO WARRANTY. Moreover harrased me also. Later on when i showed it to two local dealers, both confirmed the same fault i:e keypad circuit wasn't functioning properly also acknowledged that there isn't any liquid component present. Now my set is working fine in just 200/-. I request the concern authorities to take sufficient step against these authorized dealers who just cheat the customers on any behest, What's the point of having warranty when we are being duped in this way. Kindly help, as we have a great trust in Nokia Brand. I am having the Service Job Sheet, Job Sheet No.--18335. Date june 14, 2008. Dealer--- Nokia Care Center, SCF 71-72 Sector-15, Faridabad. Thanking You. Sibi John [protected] Was this information helpful? No (0) Yes (0)
Aug 13, 2020 Complaint marked as Resolved
2 Comments	Share
Submit Close

Related Nokia India reviews

View all 7893 Nokia India Reviews

Comments

VIVEK V SHETTY

from Bengaluru, Karnataka

Nokia — Warranty denial

On October 27, 2011, my Nokia handset E52 became dead while charging. I immediately went to Nokia Priority Centre in R.T NAGAR as the purchase was made less than a year ago & was under warranty period.I was directed to the Nokia Care Center at R.T.NAGAR. As communicated by the Nokia Care centre (SHILAK Inc), the phone was registered under physical damaged & the reason given was circuit "Board Bended". Hence it can’t be repaired under Warranty & declared warranty void. Iwas inforemed that the estimate cost & damage would be informed by 2-3 hours. However after followup I was informed that 2-3 components of the circuit board had damaged & it would cost Rs 3000/- (min) for the hardware replacement and will take 10 working days. I sought clarrification from them as to how would a circuit board bend inside a phone & reported as physical damage (to ensure Warranty voidness), for which no satisfactory response was given. As the damage is for the components of the circuit board which happened while charging the phone instrument & that the phone was under warranty period, I see this as cheating on part of the Nokia Customer care to make the customer pay for their costs.
I am surprised that Global Giant like NOKIA has appointed such customer care centre which is customer unfriendly & tarnishes the image of the organisation.
I hope to see a response if the organisation believes in ETHICAL PRACTICES.
VIVEK SHETTY
[protected]
Bangalore.

Mangal Laguri

from Mumbai, Maharashtra

1. write to nokia directly and wait for he response.
2. try contacting tv channel's consumer protection programs on cnbc awaaz and bloomberg utv. i sometime see these programs and have found if they take up case like this, the companies suddenly become axious to resolve the issue. you may try your luck.

there must have been mfg defect that's circuit board has bended. but dealers and service centres generally have tendency of not accepting it to be a mfg defect when repair is costly.