[Resolved]  Nokia 5230 — COMPLAINT NOT RESOLVED BUT A NEW PROBLEM HAS COME

Address:

Chennai, Tamil Nadu

I HAD PURCHASED NOKIA 5230 ON 29/9/2010 AND I NOTICED MY PHONE VIDEO IS NOT WORKING PROPERLY(CAMERA IS WORKING FINE). I DID NOTICE THIS AFTER COUPLE OF MONTHS THEN I COULD NOT TAKE IT TO SERVICE CENTRE AS I WAS ABROAD. THEN ON 29/4/2011 I GAVE MY PHONE FOR SERVICE @ JOY CELL, PERAMBUR (JOB SHEET#8389) AND THEY SAID IT COULD BE SOFTWARE PROBLEM AND THE SAME WILL BE RECTIFIED ONCE U UPDATE THE SOFTWARE. I WAS ASKED TO GIVE MY PHONE TO THEM AND COLLECT IT THE NEXT DAY. I DID COME BACK THE NEXT DAY @ 3.15PM TO COLLECT MY PHONE AND I CHECKED IF THE PROBLEM WAS RECTIFIED BY RECORDING A SMALL VIDEO INSIDE THE SERVICE CENTRE AND IT WAS WORKING FINE. I WAS VERY HAPPY THAT MY PROBLEM IS SOLVED. THEN DURING THAT MIDNIGHT I TRIED RECORDING MY SON'S VIDEO AND FOR MY SURPRISE THE PROBLEM PERSISTED. I WAS SO PISSED WITH THEIR SERVICE QUALITY THEN I THOUGHT NEVER TO WASTE TIME AGAIN BY TAKING IT TO THEM SO I LEFT IT TO MY FATE. BUT NOW THERE IS A ANOTHER PROBLEM THAT I AM FACING WITH MY PHONE. ITS THAT, "I CAN HEAR THE OTHER PERSON WHO IS TALKING CLEARLY BUT THE OTHER PERSON COULD ONLY HEAR ME SO LOW VOICED". I TRIED WITH SEVERAL NUMBERS AND LANDLINE TOO BUT THE PROBLEM PERSIST. IS THER ANY WAY THAT YOU CAN HELP ME TO FIX THIS. HOW COULD A SERVICE CENTRE CAN BE SO DOWN THE LEVEL WITHOUT NO PROPER QUALITY IN SERVICE??? PLEASE SEE IF YOU CAN DO SOMETHING ABOUT MY COMPLAINT. THANKS.

SATISH J
[protected]
SATISH.[protected]@GMAIL.COM