[Resolved]  Nokia 5233 — New Handset Nokia 5233 not working

Address:

Valsad, Gujarat

I have received yesterday phone from Nokia Care shop in afternoon which was given for repair .The details are as follows JOB SHEET NO:[protected]/100827/28 Date: 27/08/10 The problem still continued without any solutions. Rebooting and phone getting switch off has re started . Earlier twice I had given to repair at nokia care center, Valsad but problem continued in spite of nokia care people calming that phone was repaired.

Yesterday evening once again i have given for repair JOB SHEET NO:[protected]/1008907/73 Date: 7/9/10 . They informed me that once again they will send Delhi nokia care to repair .

Purchase date : 9/08/10
IMEI No:[protected]

I am tried and sick of going to Nokai care for repair of new phonw which i have purchased 1 month back. I have hardly used 6 days remaining days lying with Nokia Care.

I have also registerd complaint with Nokia care twice but nothing action action only mal reply that it will be done.

""Dear Mr. Patel,
Thank you for e-mailing Nokia Care.
This e-mail is in reference to the service of your Nokia 5233. We understand your displeasure over the post service quality of your mobile phone and we sincerely regret the inconvenience caused. Kindly be assured that Nokia manufactures mobile phones and accessories with focus on optimal performance and user friendliness. However, it is unfortunate to hear of the concern you are facing with your mobile phone.
Further, as per the telephonic conversation you had with one of our representatives on 7th September, 2010, please note your complaint (1-[protected]) has been forwarded to our service team on a priority basis and we request you to contact our careline on the stipulated timeframe for further assistance.
For further enquiries, please feel free to contact our Technical Support Executives at 30303838 between the hours of 9:00am and 9:00pm, seven days a week. For online support, visit "Have a question? Ask Nokia" at www.nokia.co.in/asknokia
To ensure proper handling, please continue to use the current subject line.
Kind regards,
Prashanth MM
Nokia Care


Disclaimer:
This mail and its contents are only disclosed to the recipient to whom this document is addressed and is pursuant to a relationship of confidentiality. This document constitutes confidential information and contains proprietary information belonging to Nokia. The confidential information is to be used by the recipient only for the purpose for which this document is supplied. The recipient must obtain Nokia written consent before the recipient or any other person acting on its behalf, communicates any information on the contents or subject matter of this document or part thereof to any third party. The third party to whom the communication is made includes an individual, firm or company or an employee or employees of such a firm or company.
The recipient, by its receipt of this document, acknowledges that this document is confidential information and contains proprietary information belonging to Nokia and further acknowledges its obligation to comply with the provisions of this notice.


[THREAD ID:1-5495DKE]

-----Original Message-----
From: [protected]@atul.co.in
Sent: 07/09/2010 01:50:45 PM
To: "contactcentre.[protected]@nokia.com" <contactcentre.[protected]@nokia.com>
Cc: "[protected]@nokiacareindia.com" <[protected]@nokiacareindia.com>
Subject: RE: Nokia - Tejal Patel - N5233 Phone Service Provision

Dear Sir, I have received today phone from your shop at afternoon which was given for repair .The details are as follows JOB SHEET NO:[protected]/100827/28 Date: 27/08/10 The problem has not been solved and rebooting and phone getting switch off has re started . Earlier twice I had given to repair at nokia care center, Valsad but problem continued in spite of nokia care people calming that phone was repaired. I request you to replace the phone with new handset and will not take delivery of old hand set again. With Regards, Tejal Patel From: contactcentre.[protected]@nokia.com [mailto:contactcentre.[protected]@nokia.com] Sent: 01 September 2010 09:56 To: Tejal Patel Subject: Nokia - Tejal Patel - N5233 Phone Service Provision Dear Mr. Patel, Thank you for e-mailing Nokia Care. This e-mail is in regard to service provision of your handset Nokia 5233. We comprehend your sentiments over the delay in contacting you and regret the inconvenience caused. You may please note that this incident is not a true reflection of our services. Our endeavour is, and always has been, to provide you with quality service and your feedback will help us in improving it. And, kindly be assured that the matter is looked on a priority basis. Further, as per the updates from the service team we like to inform you that your handset is under the process of being serviced and it expected to be complete by 6th September, 2010. Hence, we request you to visit the Nokia Care Centre on the mentioned date in order to substantiate the delivery of the handset. For further enquiries, please feel free to contact our Technical Support Executives at 30303838 between the hours of 9:00am and 9:00pm, seven days a week. For online support, visit "Have a question? Ask Nokia" at www.nokia.co.in/asknokia To ensure proper handling, please continue to use the current subject line. Kind regards, Md. Irfan Nokia Care [http://nds1.nokia.com/files/support/global/phones/software/Ovi_banner_backup_green.jpg] Disclaimer: This mail and its contents are only disclosed to the recipient to whom this document is addressed and is pursuant to a relationship of confidentiality. This document constitutes confidential information and contains proprietary information belonging to Nokia. The confidential information is to be used by the recipient only for the purpose for which this document is supplied. The recipient must obtain Nokia written consent before the recipient or any other person acting on its behalf, communicates any information on the contents or subject matter of this document or part thereof to any third party. The third party to whom the communication is made includes an individual, firm or company or an employee or employees of such a firm or company. The recipient, by its receipt of this document, acknowledges that this document is confidential information and contains proprietary information belonging to Nokia and further acknowledges its obligation to comply with the provisions of this notice. [THREAD ID:1-5495DKE] -----Original Message----- From: [protected]@atul.co.in Sent: 30/08/2010 01:47:47 PM To: "contactcentre.[protected]@nokia.com" Subject: RE: Nokia - Tejal Patel - N5233 Phone Service Provision Dear Shamshad, 24 hrs has been passed after I have register complaint. Pl update me on my phone status . With regards Tejal Patel From: contactcentre.[protected]@nokia.com [mailto:contactcentre.[protected]@nokia.com] Sent: 28 August 2010 13:20 To: Tejal Patel Subject: Nokia - Tejal Patel - N5233 Phone Service Provision Dear Mr. Patel, Thank you for e-mailing Nokia Care. This e-mail is in reference to the service provision of Nokia 5233. We sincerely regret the displeasure and the inconvenience caused. Further, to the telephonic conversation you had with one of our executive on 27th Aug 2010, your case has already been escalated and the complaint Number: 1-[protected]. Hence, we suggest you to contact the Nokia Care Line on the defined time frame, in order for us to provide you an appropriate update. We seek your patience and further solicit your cooperation. For further enquiries, please feel free to contact our Technical Support Executives at 30303838 between the hours of 9:00am and 9:00pm, seven days a week. For online support, visit "Have a question? Ask Nokia" at www.nokia.co.in/asknokia To ensure proper handling, please continue to use the current subject line. Kind regards, Shamshad Nokia Care [http://nds1.nokia.com/files/support/global/phones/software/Ovi_banner_backup_red.jpg] Disclaimer: This mail and its contents are only disclosed to the recipient to whom this document is addressed and is pursuant to a relationship of confidentiality. This document constitutes confidential information and contains proprietary information belonging to Nokia. The confidential information is to be used by the recipient only for the purpose for which this document is supplied. The recipient must obtain Nokia written consent before the recipient or any other person acting on its behalf, communicates any information on the contents or subject matter of this document or part thereof to any third party. The third party to whom the communication is made includes an individual, firm or company or an employee or employees of such a firm or company. The recipient, by its receipt of this document, acknowledges that this document is confidential information and contains proprietary information belonging to Nokia and further acknowledges its obligation to comply with the provisions of this notice. [THREAD ID:1-5495DKE] -----Original Message----- From: [protected]@atul.co.in Sent: 27/08/2010 01:37:38 PM To: contactcentre.[protected]@nokia.com Subject: WebForm Automated Email [Email address:[protected]@atul.co.in] [Salutations:Mr.] [First name:Tejal ] [Last name:Patel] [Country:INDIA] [Language:English] [Gender:M] [Contact topic:Nokia devices and accessories] [Contact subtopic:Service points and repair] [Message:i have purchase Nokia 5233 on 9 th august ,2010. Phone is not working , getting switch offed during running application. date changes by 4-5 months and time changes by 4-5 hrs. i have shown to Nokia care valsad twice but in this week but have not repaired it properly. Today 27 th august 2010 once again i have submitted to noika care. I dont understant how a defective peice comes out of Nokia factory without testing in our testing labs.I just 15 days i have purchased the phone n problem started . Pl replace the phone with new hand set . My Job sheet no :[protected]/100827/28 IMEI No: [protected] Customer complaint no:1-[protected] Nokia Service centre: OM Sai Communication 71-72,D.N. Shopping Centre Opp Bank Of MAharashtra Valsad ph:[protected] Pl do the needful to get it done immediately.] [Phone model:5233] [Mobile:[protected]] [Second Phone Number:] [CPF Or CNJP identifier:] [Province:] [City:] [IMEI:[protected]] [Product code:5233] [Operator:] [Operating system:] [Web browser:] [Online shop order number:] [Product software version:] [Maps application version:] [Navigation licenses purchased:] [Map data installed:] [User ID/user name:] [Service name:] ________________________________ ""